Advanced Associate, Customer Service (Bilingual in Spanish)
Bloomington, MN, United StatesYesterday
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Key details
- Location
- Bloomington, MN, United States
- Work style
- Remote
- Level
- Entry level
- Job type
- Full-time
- Function
- Customer success & Support
- Focus area
- other
- Posted
- Yesterday
Skills
About the role
Program Coordinator (Advanced Associate, Bilingual in Spanish)
At Pearson, our purpose is to help people realize the life they imagine through learning. We’re a place where talented people with different viewpoints can have their voices valued and heard and we’re intentionally building a culture of belonging designed to attract and promote innovative, and skilled people, where everyone has the opportunity to make progress in their careers.
At Pearson Professional Assessments, we offer truly global career opportunities and we have ambitious plans for the future! We are proud to offer our people many exciting career development opportunities, incentives, rewards and a competitive benefits package. When you join us as Customer Relations Program Coordinator, you can look forward to working with many talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey.
This is a truly exciting vacancy as you’ll be responsible for taking on many different types of interest from internal stakeholders relating to customers’ experience as a candidate taking one of our assessments/exams. Customer enquiries can come through our Customer Service team, through telephone calls and emails and your role is to understand the enquiry, ask questions and collaborate with our varied departments to investigate what happened. You will use your Customer Relations skills to take ownership of the enquiry so that we can deliver a positive outcome and take care of each and every valued customer.
Your Opportunity
Title: Advanced Associate (Bilingual in Spanish)
Location: We are a global company and department, with team members are based in Bloomington, Minnesota and Noida, India. This position is based in Bloomington MN.
Hours: You will be working a regular full-time position - working a 40-hour shift each week. We are currently hiring for 7:00 AM - 3:00 PM CST and for our closing shift of 10:30 AM - 7:00 PM CST, M-F. Subject to change based on business needs.