Adv, IT Business Sys Analysis – MBA

About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

This role serves as the liaison between functional end users and the IT development team supporting Mercedes-Benz Academy (MBA) business applications at Mercedes-Benz USA (MBUSA). The Advisor is responsible for developing business requirements for projects and application enhancements while ensuring stable daily operations. The role works closely with business partners, vendors, and other stakeholders to define, test, train, implement, secure, and support functional solutions in accordance with MBUSA standards.

Responsibilities:

• • Own and manage the application lifecycle for assigned Mercedes-Benz Academy business applications, including product strategy, roadmap development, enhancement prioritization, operational support, and continuous improvement.
  • Partner with business stakeholders to understand their needs and determine how current and future systems can improve processes, productivity, and user experience.
  • Analyze existing processes, recommend improvements, and facilitate process-design and visioning sessions.
  • Define system objectives and features, analyze business requirements, and develop thorough functional design specifications.
  • Define project requirements, milestones, resources, costs, phases, and deliverables, and actively participate in implementation.
  • Apply Agile delivery practices and tools such as Jira and Confluence to manage requirements, prioritize product backlogs, document solutions, and track delivery progress.
  • Manage project and operational risks by identifying risks, accountable owners, mitigation strategies, and required follow-up actions.
  • Monitor progress, track activity, resolve issues, conduct root cause analysis, and recommend sustainable corrective actions.
  • Coordinate and participate in solution testing, end-user training, implementation, and post-implementation evaluation.
  • Maintain current and accurate system documentation for new and existing functionality, including workflow diagrams and support procedures.
  • Ensure internal and external applications comply with MBUSA security and compliance requirements, including timely reviews, documentation, communications, remediation, and closure.
  • Lead cross-functional collaboration among business stakeholders, IT teams, development partners, vendors, and support organizations.
  • Manage relationships with vendors, development partners, and service providers to ensure delivery quality, contract compliance, issue resolution, and alignment with business objectives.
  • Lead and coordinate integrations among enterprise applications, third-party platforms, and cloud-based solutions while supporting security, reliability, and scalability.
  • Evaluate and implement emerging technologies, including Generative AI, Agentic AI, intelligent automation, and workflow optimization solutions, to improve business processes, productivity, and customer outcomes.
  • Facilitate User Council forums and deliver clear project, application, and operational health reporting to business and IT leadership.
  • Guide delivery teams through MBUSA processes and procedures, set priorities, coach contributors, and drive accountability for results.
  • Administer user access management for assigned applications, including provisioning, role assignment, timely deprovisioning, and periodic access reviews and recertification audits in accordance with MBUSA security and compliance requirements.
  • Support disaster recovery, business continuity, and incident and escalation processes for assigned applications, including participation in disaster recovery testing and major-incident response.
  • Ensure data privacy and records-retention compliance for application data, including the appropriate handling of personally identifiable information and training records in accordance with applicable regulations and MBUSA policies.
  • Coordinate release, patch, and change management activities, including regression testing, change approvals, and communication of platform upgrades to affected business users.
  • Manage ticket queues, work priorities, enhancement demands, IT requests, purchase orders, and application budgets in coordination with relevant IT and business teams.
  

About Us

Mercedes-Benz is USA is responsible for the sales, marketing and service of all Mercedes-Benz and Maybach products in the United States. In our people, you will find tremendous commitment to our corporate values. Our products and employees reflect this dedication. We are looking for diverse top-notch individuals to join the Mercedes-Benz Team and uphold these hallmarks.

Job Overview

This role serves as the liaison between functional end users and the IT development team supporting Mercedes-Benz Academy (MBA) business applications at Mercedes-Benz USA (MBUSA). The Advisor is responsible for developing business requirements for projects and application enhancements while ensuring stable daily operations. The role works closely with business partners, vendors, and other stakeholders to define, test, train, implement, secure, and support functional solutions in accordance with MBUSA standards.

Responsibilities:

• • Own and manage the application lifecycle for assigned Mercedes-Benz Academy business applications, including product strategy, roadmap development, enhancement prioritization, operational support, and continuous improvement.
  • Partner with business stakeholders to understand their needs and determine how current and future systems can improve processes, productivity, and user experience.
  • Analyze existing processes, recommend improvements, and facilitate process-design and visioning sessions.
  • Define system objectives and features, analyze business requirements, and develop thorough functional design specifications.
  • Define project requirements, milestones, resources, costs, phases, and deliverables, and actively participate in implementation.
  • Apply Agile delivery practices and tools such as Jira and Confluence to manage requirements, prioritize product backlogs, document solutions, and track delivery progress.
  • Manage project and operational risks by identifying risks, accountable owners, mitigation strategies, and required follow-up actions.
  • Monitor progress, track activity, resolve issues, conduct root cause analysis, and recommend sustainable corrective actions.
  • Coordinate and participate in solution testing, end-user training, implementation, and post-implementation evaluation.
  • Maintain current and accurate system documentation for new and existing functionality, including workflow diagrams and support procedures.
  • Ensure internal and external applications comply with MBUSA security and compliance requirements, including timely reviews, documentation, communications, remediation, and closure.
  • Lead cross-functional collaboration among business stakeholders, IT teams, development partners, vendors, and support organizations.
  • Manage relationships with vendors, development partners, and service providers to ensure delivery quality, contract compliance, issue resolution, and alignment with business objectives.
  • Lead and coordinate integrations among enterprise applications, third-party platforms, and cloud-based solutions while supporting security, reliability, and scalability.
  • Evaluate and implement emerging technologies, including Generative AI, Agentic AI, intelligent automation, and workflow optimization solutions, to improve business processes, productivity, and customer outcomes.
  • Facilitate User Council forums and deliver clear project, application, and operational health reporting to business and IT leadership.
  • Guide delivery teams through MBUSA processes and procedures, set priorities, coach contributors, and drive accountability for results.
  • Administer user access management for assigned applications, including provisioning, role assignment, timely deprovisioning, and periodic access reviews and recertification audits in accordance with MBUSA security and compliance requirements.
  • Support disaster recovery, business continuity, and incident and escalation processes for assigned applications, including participation in disaster recovery testing and major-incident response.
  • Ensure data privacy and records-retention compliance for application data, including the appropriate handling of personally identifiable information and training records in accordance with applicable regulations and MBUSA policies.
  • Coordinate release, patch, and change management activities, including regression testing, change approvals, and communication of platform upgrades to affected business users.
  • Manage ticket queues, work priorities, enhancement demands, IT requests, purchase orders, and application budgets in coordination with relevant IT and business teams.
  

Qualifications:

Bachelor’s degree from an accredited school, or equivalent work experience, with emphasis in one or more of the following:
• Business Administration or Business Management.
• Computer/Information Sciences, Information Technology, or Management Information Systems (MIS).
• Project or Product Management, including Agile, Scrum, or PMP-related disciplines.
Experience and professional capabilities:
• Three to five years of relevant experience in product management, project management, application development, business systems analysis, or a related discipline.
• Experience managing enterprise or learning-technology applications, preferably including a Learning Management System or digital learning environment.
• Proven ability to lead cross-functional teams, influence stakeholders, and deliver strategic initiatives in a matrixed organization.
• Experience leading digital transformation initiatives that modernize platforms, processes, and user experiences.
• Strong technical aptitude with the ability to understand complex application ecosystems, architectures, integrations, and operational dependencies.
• Strong analytical skills with the ability to evaluate data, identify trends, conduct root cause investigations, and develop actionable recommendations that improve system performance and business outcomes.
• Automotive industry experience and the ability to translate corporate, retail, dealer-network, or learning-business needs into effective technology solutions are preferred.
ADDITIONAL INFORMATION

• Working knowledge of Generative AI, Agentic AI, Microsoft Power Automate, Jira, Confluence, and related digital productivity and delivery tools.
• Ability to incorporate new technology into current and future business applications and translate emerging capabilities into practical business value.
• Ability to develop and execute hardware and software test plans and specifications and lead projects from conceptualization through implementation.
• Strong relationship-building, customer orientation, communication, facilitation, conflict-resolution, problem-solving, and strategic-thinking skills.
• Ability to communicate complex technical concepts clearly to non-technical audiences, challenge existing procedures constructively, and build alignment around project and product goals.
• Ability to manage multiple deliverables in high-pressure situations and adjust quickly as priorities change.
• Comprehensive knowledge of MBUSA policies, goals, departmental procedures, interdepartmental relationships, applicable software, and Systems Development Life Cycle methods, procedures, and standards.
• Intermediate Java skills are a plus.
• Must be able to work flexible hours, holidays, and weekends when required. No relocation assistance or visa sponsorship is provided.

EEO Statement

Mercedes-Benz USA is committed to fostering an inclusive environment that appreciates and leverages the diversity of our team. We provide equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local

Qualifications:

Bachelor’s degree from an accredited school, or equivalent work experience, with emphasis in one or more of the following:
• Business Administration or Business Management.
• Computer/Information Sciences, Information Technology, or Management Information Systems (MIS).
• Project or Product Management, including Agile, Scrum, or PMP-related disciplines.
Experience and professional capabilities:
• Three to five years of relevant experience in product management, project management, application development, business systems analysis, or a related discipline.
• Experience managing enterprise or learning-technology applications, preferably including a Learning Management System or digital learning environment.
• Proven ability to lead cross-functional teams, influence stakeholders, and deliver strategic initiatives in a matrixed organization.
• Experience leading digital transformation initiatives that modernize platforms, processes, and user experiences.
• Strong technical aptitude with the ability to understand complex application ecosystems, architectures, integrations, and operational dependencies.
• Strong analytical skills with the ability to evaluate data, identify trends, conduct root cause investigations, and develop actionable recommendations that improve system performance and business outcomes.