Admissions Specialist I

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Alliance, 10864 Texas Health Trail, Fort Worth, TX 76244

Work Hours: Full-Time; Monday, Tuesday, and Wednesday from 6:30pm to 7:00am with On Call Thursday from 6:30pm to 7:00am

Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Admissions Specialist I

Bring your passion to Texas Health So We Are Better + Together

Work Location: Texas Health Alliance, 10864 Texas Health Trail, Fort Worth, TX 76244

Work Hours: Full-Time; Monday, Tuesday, and Wednesday from 6:30pm to 7:00am with On Call Thursday from 6:30pm to 7:00am

Department Highlights:

• Great working environment with plenty of learning opportunities.
• Opportunity to work in a fast pace multi department environment.
• Ability to interact and become familiar with all other hospital departments.
• Friendly family-orientated environment.

Qualifications

Here’s What You Need:

Education

· High School Diploma or Equivalent is required.

Experience

· 1 Year Relevant Customer Service experience required.

· 2 Years Professional office/healthcare experience preferred.

Licenses and Certifications

· CHAA - Certified Healthcare Access Associate Upon Hire preferred.

· CPI - Crisis Prevention Intervention Training maintained annually 90 days required.

Skills

· Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries.

· Excellent data entry, numeric, typing and computer navigational skills, with attention to details.

· Proficient computer skills, medical terminology, Epic, Microsoft Office, and assorted software programs.

· Exhibits a pleasant, professional, polished presence exhibiting the ability to troubleshoot utilizing critical thinking skills.

· Requires exceptional listening, interpersonal and communication skills, and professional, pleasant, and respectful telephone etiquette.

· Ability to maintain a professional demeanor in a highly stressful and emotional environment, to include crime, behavioral health and suffering patients in addition to life-or-death situations.

· Must be able to exhibit a high level of empathy with the ability to effectively communicate with patients and family members during life changing events, while demonstrating exceptional customer service skills.

· Demonstrates ability to manage multiple, changing priorities in an effective and organized manner and appropriately escalating concerns to leadership.

What You Will Do:

· As a compassionate member of the care team will welcome patients and their families when they arrive, putting them at ease and setting the tone for the rest of the visit.

· During the patient interaction, accurately gathers complete demographic information to ensure electronic health record integrity consistent with high reliability organization principles.

· To ensure a seamless visit, identifies correct network coverage and obtains and/or validates healthcare benefits and/or pre-certification for applicable tests and/or procedures. These efforts maximize reimbursement for services rendered.

· Educates patients and/or families about applicable legal, ethical, and compliance documents; ensures regulatory consents are signed by the appropriate parties.

· Engages with patients in understanding their financial obligations based on the financial policy and accurately prepares estimates to collect co-payments, self-pay deposits, and patient balances.

· Ensures all payor and government required elements are completed correctly, particularly the MSPQ, Important Message from Medicare (IMM) and medical necessity checking (ABN and Letter of Non-Coverage).

· As a highly reliable organization stays up to date and complies with all applicable regulations with the operating systems, entity and system policies and procedures.