Admissions Representative (On Call)

At the Monterey Bay Aquarium, we are passionate about creating an inclusive workplace that celebrates and values diversity. We firmly believe that having a team of diverse backgrounds and voices, working together, increases our capacity to serve our visitors and fulfill our mission. We welcome people from all backgrounds into our team and strongly encourage people of color, LGBTQ+ individuals, veterans, and people with disabilities to apply.

Job Summary:

Under direct superivsion, play an integral role in supporting the institutional goal of providing superlative on-site visitor experiences that create powerful emotional connections with our diverse guests. Work closely with other team members to welcome, orient, assist, and thank all Aquarium guests and members. Serve a variety of host and cashier roles throughout the aquarium, espeically indoors and outdoors around entry and exit points. Perform other duties as required. All work is performed in a highly dynamic environment - facilitating crowds on high volume days and providing individual hospitality on low volume days.

Core Activities:

• Proactively greet guests and engage them in conversation, thank and monitor guests exiting and re-entering the Aquarium and Welcome, and check in, orient, and escort groups through Hovden Way.
• Clearly communicate necessary information to assist guests with visit planning, answer questions, and promote aquarium programs/membership.
• Engage guests using hand-held models/live animal tubes, to both capture their attention and orient to the Aquarium spaces and exhibits.
• Maintain an ongoing knowledge of the Aquarium's exhibits and programs, as well as common information related to the Monterey area.
• Effectively manage cue lines both outside the building and the auditorium while maintaining enthusiastic interactions with guests.
• Handle various ticket and membership transactions and follow proper cash handling procedures in both the Main and Membership Entrances.
• Engage guests throughout the Aquarium via various Guest Experience Operations activities.
• Support guests, volunteers, and other staff with safe and efficient exit, check-in, and re-entry procedures during an Emergency Evacuation.
• Support other Operations Department workgroups, as well as other Guest Experience Departments (e.g., assist Guest Support Service team with daily tasks, etc.).
• Attend scheduled staff trainings and departmental meetings, as well as complete all required trainings assigned by Supervisors and/or MBA P&C and Safety Departments.
• Assist with mentoring incoming staff.

Preferred Knowledge, Skills, & Abilities (KSAs):

• Experience working both independently and as a member of a team
• Ability to sustain enthusiastic interactions with both guests and staff throughout each work shift
• Experience working with diverse audiences
• Ability to work indoors and out for the full duration of the scheduled shift
• Ability/comfort proactively approaching guests
• Ability to converse in another international language (Spanish, Chinese, Japanese, French, German, Portuguese, etc.)
• Ability to work alongisde Teen Conservtion Leader (TCL) students
• Experience working with multiple age groups, both adults and families
• Ability to multitask and work positively with interruptions
• Comfort with using/learning new technology
• Strong communication skills on phones, radio, and email
• Ability to adhere to the Monterey Bay Aquarium Attendance Policy and Service Standards, and the GE Image, Appearance and Uniform Standards
• Ability to demonstrate support for the Monterey Bay Aquarium's mission
• Ability to work within, and maintain Monterey Bay Aquarium's Core Values
• Staff in On Call positions are required to:
  • Provide a minimum of 4 shifts per month with at least two weekend shifts and four holiday periods within the year from which your supervisor will use to schedule
  • Work a minimum of 1x per month from the days provided by you and scheduled by your supervisor

Physical Requirements to Perform Essential Job Functions:

• Typical office equipment, custodial equipment
• Sitting, standing, walking, bending
• Occasional unassisted lifting up to 50 lbs.
• Typical office environment, main aquarium and exhibits, occasional offsite events

Hourly Compensation:

$22.00 Per Hour