Administrative Intake Coordinator

• Initiates and maintains a high level of customer service and positive employee relationships.
• Evaluates and processes homecare referrals quickly and accurately.
• Promotes and ensures timely communications with referral sources regarding referral status and acceptance to UHHC.
• Will obtain initial payor verification for home care services at time of intake referral processing.
• Obtains orders, face-to-face visit notes and any other necessary documentation to begin home care services and also to fulfill payor requirements. Works in collaboration with intake RN/LPN, Home Care Clinical Teams and various members of the Care Transitions Team to expedite referrals.
• Responsible for answering intake phone calls: will maintain excellent customer service and appropriately answer questions or route call to appropriate responsible party.
• This position will maintain strong collaboration and teamwork throughout all assignments and interactions with all departments.
• Ability to function effectively under department specified timelines and strong ability to effectively manage varying workloads
• Strong organizational skills and a high level of accuracy are required.
• This position will require working rotating weekends, holidays and evening shifts as needed by department volume.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
• Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• Full time 40 hours per week.
• Monday-Friday with rotating weekend and holidays.
• 90 day new hire orientation will be held on-site and it is mandatory.
• After the 90 day new hire orientation, the position will become hybrid.
• This is the day shift: 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM.

• Initiates and maintains a high level of customer service and positive employee relationships.
• Evaluates and processes homecare referrals quickly and accurately.
• Promotes and ensures timely communications with referral sources regarding referral status and acceptance to UHHC.
• Will obtain initial payor verification for home care services at time of intake referral processing.
• Obtains orders, face-to-face visit notes and any other necessary documentation to begin home care services and also to fulfill payor requirements. Works in collaboration with intake RN/LPN, Home Care Clinical Teams and various members of the Care Transitions Team to expedite referrals.
• Responsible for answering intake phone calls: will maintain excellent customer service and appropriately answer questions or route call to appropriate responsible party.
• This position will maintain strong collaboration and teamwork throughout all assignments and interactions with all departments.
• Ability to function effectively under department specified timelines and strong ability to effectively manage varying workloads
• Strong organizational skills and a high level of accuracy are required.
• This position will require working rotating weekends, holidays and evening shifts as needed by department volume.
• Performs other duties as assigned.
• Complies with all policies and standards.
• For specific duties and responsibilities, refer to documentation provided by the department during orientation.
• Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients.
• Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace.
• Full time 40 hours per week.
• Monday-Friday with rotating weekend and holidays.
• 90 day new hire orientation will be held on-site and it is mandatory.
• After the 90 day new hire orientation, the position will become hybrid.
• This is the day shift: 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM.

• High School Equivalent / GED required and
• Medical terminology courses preferred.
• Experience in the acute care setting preferred.
• Home health care, hospital discharge planning and/or case management (Preferred proficiency)
• Knowledge of Medicare and Medicaid regulations and reimbursement. (Required proficiency)
• Strong knowledge of medical terminology (Required proficiency)
• Basic computer skills (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%

• High School Equivalent / GED required and
• Medical terminology courses preferred.
• Experience in the acute care setting preferred.
• Home health care, hospital discharge planning and/or case management (Preferred proficiency)
• Knowledge of Medicare and Medicaid regulations and reimbursement. (Required proficiency)
• Strong knowledge of medical terminology (Required proficiency)
• Basic computer skills (Required proficiency)

Physical Demands

• Standing Occasionally
• Walking Occasionally
• Sitting Constantly
• Lifting Rarely 20 lbs
• Carrying Rarely 20 lbs
• Pushing Rarely 20 lbs
• Pulling Rarely 20 lbs
• Climbing Rarely 20 lbs
• Balancing Rarely
• Stooping Rarely
• Kneeling Rarely
• Crouching Rarely
• Crawling Rarely
• Reaching Rarely
• Handling Occasionally
• Grasping Occasionally
• Feeling Rarely
• Talking Constantly
• Hearing Constantly
• Repetitive Motions Frequently
• Eye/Hand/Foot Coordination Frequently

Travel Requirements

• 10%

4510 Richmond Road (83)
4510 Richmond Road
Warrensville Heights, 44128