Administrative Front Desk Manager - Speech & Hearing

Position Summary

At Stony Brook Medicine, the Administrative Front Desk Manager supports departmental productivity, operational excellence, and the achievement of overall program goals.

Duties of the Administrative Front Desk Manager may include the following but are not limited to:

• Supervise front desk, includes performance monitoring, performance programs and evaluations. Requires routine individual sessions with administrative staff.
• Training front desk staff, monitoring productivity and ensuring staff are following policies and procedures.
• Responsible for ensuring front desk coverage for hours of operation. Managing front desk coverage with time off for the administrative staff.
• Monitor processes and discuss and implement front desk process improvements.
• Answering high volume phone calls, making patient appointments, checking in patients and patient billing.
• Obtain health insurance authorizations
• Manage patient questions and complaint resolution.
• Purchasing requisitions and credit card orders.
• Primary contact for all administrative aspects of the program and facility issues
• Monthly and quarterly statistics for speech and audiology.
• Responsible for uploading updated policies.
• Ensure front desk and waiting area signage/patient information is in Joint Commission compliance.
• Ensure that wait room is clean and organized.
• Annual chemical inventory update.

• Perform master appointment schedule changes.

• Manage and maintain the speech therapy wait list, coordinating patient scheduling and prioritizing

• Schedule interviews and candidates for positions

Qualifications

Required Qualifications: Bachelor's degree and at least 1 years of clerical/administrative experience working in a healthcare setting or an Associate's degree and at least 3 years of clerical/administrative experience working in a healthcare setting. Please Note: Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration. Experience with answering high volume phones, making appointments, triaging calls, and completing insurance authorizations.

Preferred Qualifications: 1 or more years of medical office supervisory experience. 2 or more years of experience performing higher level office tasks such as managing staff activities, purchasing medical supplies, data entry for statistical analysis. Proficiency in Microsoft PowerPoint. Bilingual in English and Spanish. Experience training staff in a high volume phone office.

Special Notes: Resume/CV should be included with the online application.

Posting Overview: This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).

If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.</