Accounts Receivable & Credit Assistant Manager

The Accounts Receivable & Credit Assistant Manager leads, coordinates, and oversees the property’s end-to-end revenue, billing, collections, and credit-granting cycle. This role ensures that both group and transient receivables are managed effectively so that payment is received on time, optimizing sales and mitigating bad debt losses. Serving as a strategic internal control gatekeeper, the role administers credit policy in accordance with the rigorous operating standards of Omni Hotels & Resorts, and is responsible for supervising, training, and evaluating the performance of the accounts team while working closely with Sales and Convention Services (Banquets) to deliver an exceptional customer service experience. As a supervisory and leadership position, the focus shifts from operational data entry toward financial analysis, team leadership, strict working capital control, credit risk mitigation, and optimization of technology systems in line with Omni Pontoque Resort at Punta de Mita guidelines.

Essential Functions


Manage the full accounts receivable portfolio (group and transient), ensuring timely collections to optimize cash flow and minimize bad debt risk.
Oversee and ensure the accurate daily reconciliation of credit card transactions (Visa, MasterCard, American Express), guaranteeing prompt clearing of receivables, timely deposit of funds into the property’s bank accounts, and proactive identification of payment processor variances or rejections.
Control, investigate, and formally defend credit card chargebacks and disputes, implementing internal audits and effective preventive processes to reduce financial losses from fraud or unfavorable resolutions.
Supervise the daily responsibilities of the Accounts Receivable and Credit Coordinators, including rigorous verification of guest folios, contract audits, group master account charges, and banquet event orders (BEOs).
Ensure that direct billing requests are processed in a timely and appropriate manner, performing thorough creditworthiness analyses before approving corporate credit lines.
Administer and enforce the resort’s credit policy, strictly following Omni Hotels & Resorts financial standard operating procedures (SOPs).
Verify that all contractual group deposits are received on time and accurately recorded in accordance with the schedule established in the group contract.
Systematically audit banquet events from prior days, thoroughly reconciling checks or recorded logs against the accounting system and authorized contracts.
Collaborate proactively with Sales and Convention Services managers on structuring group budgets, advance payment schedules, and the timely clarification of final statements for billing.
Actively attend resort operational meetings (such as group master account and Pre-Con meetings) and lead the monthly credit meeting with Executive Committee members and key Department Heads.
Lead semi-annual and annual performance evaluations, goal setting, ongoing training, and disciplinary actions for direct reports, promoting professional growth and accountability.
Ensure technical compliance with US GAAP, the Uniform System of Accounts for the Lodging Industry (USALI), and current Mexican tax regulations associated with electronic invoicing (CFDI and payment complements).



Minimum Requirements


Minimum of 3 years of experience in accounting, finance, or revenue auditing within large resort or luxury hotel environments, with demonstrated prior experience supervising accounts receivable teams.
Education: Bachelor’s degree in Public Accounting, Finance, Business Administration, or a related field (degree and professional license preferred). An equivalent combination of education and exceptional experience will be considered.
Technical Knowledge: Strong working knowledge of Generally Accepted Accounting Principles (US GAAP) and the current edition of the Uniform System of Accounts for the Lodging Industry (USALI).
Systems & Software: Advanced proficiency in Microsoft Excel (complex pivot tables, advanced formulas such as XLOOKUP/VLOOKUP, data analysis) and experience operating complex hotel PMS and ERP systems (such as Oracle, Opera, or SAP).
Leadership and People Management: Exemplary communication skills, assertive leadership, conflict resolution ability, and a strong commitment to excellence in corporate and institutional customer service.
Language Skills: Fluent bilingual proficiency in Spanish and English (essential), with the ability to write executive financial reports and actively participate in credit committees with national and international executives.