Account Services Team Lead

Description

Full-Time Banking Leadership Opportunity:

21st Century Bank has an excellent opportunity for an Account Services Team Lead to join our Consumer Banking Team in Loretto. This role combines hands-on customer service and account servicing responsibilities with leadership, coaching, and operational oversight of the Account Services team.

Position Summary:

The Account Services Team Lead is responsible for providing exceptional customer service through teller transactions, opening and servicing deposit accounts, and building strong customer relationships while supporting the daily operations of the office. This position serves as a resource and mentor to team members by providing training, coaching, and guidance on bank products, services, procedures, compliance, and security requirements.

Responsibilities include assisting with daily branch operations, monitoring reports, supporting audit and security procedures, ensuring regulatory compliance, reviewing documentation for accuracy, resolving customer concerns, and promoting the bank's products and services through referrals. The Team Lead works closely with management to maintain efficient operations, support staff development, and contribute to the Bank's commitment to customer service and community involvement.

About Us:

At 21st Century Bank, we know what it takes for businesses to survive, thrive, and prosper in today's market. Even with the fast pace of today's world, our customers value personal service. We don't just sell products; we provide solutions tailored to our customers' unique business and personal banking needs. We are large enough to offer diverse financial solutions and secure online services, yet small enough to deliver personal service with a handshake and commitment.

Requirements

Qualifications:

Successful candidates will have:

• Previous banking and customer service experience required.
• Leadership, coaching, or supervisory experience preferred.
• Strong knowledge of deposit products, account opening procedures, and teller operations.
• Demonstrated ability to provide exceptional customer service and effectively resolve customer concerns.
• Excellent communication, interpersonal, and organizational skills.
• Strong attention to detail and commitment to accuracy, compliance, and internal controls.
• Ability to train, mentor, and support team members in a collaborative environment.
• Proven problem-solving skills and ability to prioritize multiple responsibilities.
• Experience with Microsoft Office and Outlook.
• High School diploma or GED required; Associate degree preferred.