Account Provisioning Specialist (MHS GENESIS Theater)
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Key details
- Location
- Remote
- Work style
- Remote
- Level
- Mid level
- Experience
- 2–5 yrs
- Function
- Operations & Strategy
- Focus area
- other
- Visa sponsorship
- Needs a Secret clearance
- Posted
- 5h ago
Skills
About the role
Account Provisioning Specialist (MHS GENESIS Theater)
Location: Remote (US)
Clearance: Active SECRET required
Rackner is seeking a Theater Account Provisioning Specialist to ensure timely and accurate access to MHS GENESIS Theater for deployed personnel and theater-based clinicians. This role manages the end-to-end account provisioning process, including reviewing role-based access requests, verifying eligibility and prerequisites, creating user accounts, validating access within the designated system, and communicating account activation details to users.
What You’ll Do
● Oversee and manage theater access requests from initial submission through completion, ensuring timely processing, accurate tracking, and accountability throughout the process
● Review role assignments against the established role matrix, verify required training prerequisites, create or update user accounts, validate access, and notify users upon completion
● Document and track pending approvals, unsupported access permissions, and system outages, escalating issues as needed to ensure timely resolution
● Ensure timely processing and completion of account provisioning requests in accordance with established program timelines and performance standards
Required Qualifications
● Minimum of 2 years of experience in account provisioning or identity and access management within a Department of Defense (DoD) environment.
● Working knowledge of MHS GENESIS user roles and role-based access requirements.
● Experience utilizing ServiceNow to process, manage, and track service requests.
● Must possess an active Secret security clearance.
Preferred qualifications
● Experience supporting medical IT systems and operations in theater or deployed military environments.
● Experience processing and managing DD Form 2875 (System Authorization Access Request) documentation.
Why Rackner
At Rackner, you'll contribute to technology and services that support important federal missions.
Our teams bring together expertise across cloud, DevSecOps, AI/ML, software engineering, and mission operations. We value collaboration, professional growth, and practical solutions to complex challenges.
Benefits & Perks
Rackner is committed to supporting the growth, development, and well-being of our team members. Our benefits and perks include:
● Company-supported professional certifications aligned with program work.
● Professional development and career growth opportunities.
● 401(k) with 100% company match up to 6%.
● Medical, dental, vision, life, and disability coverage.
● Generous paid time off and company holidays.
● Home-office equipment and remote-work support.
● Fitness and wellness reimbursement.
● Weekly pay schedule and team events.