Waiter/Waitress (Park Room Lounge) [Casual] - JW Marriott Grosvenor House

Waiter (Park Room Lounge) [Casual]

JW Marriott Grosvenor House

At JW Marriott, we believe that when our people feel their best, they are empowered to bring their best to others. Here, you are encouraged to be present, bring your authentic talents to your work, and find purpose in the difference you make for guests, associates and the communities around us. Join a team where thoughtful service comes naturally, meaningful moments matter, and you are supported to grow, thrive and make your mark.

As part of the Marriott International family, JW Marriott offers more than a job. It is an opportunity to be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

The Food & Beverage Attendant is responsible for delivering hospitable and efficient food and beverage service that exceeds guest expectations. This role supports the smooth operation of Food & Beverage outlets by ensuring accurate order delivery, maintaining brand standards, and creating memorable dining experiences through exceptional guest service.

What you'll do

• Prepare the outlet for service and ensure all opening, service, and closing procedures are completed to standard.
• Welcome guests warmly and professionally while creating a positive and memorable dining experience.
• Take food and beverage orders, serve meals and drinks, and ensure guest expectations are consistently exceeded.
• Engage with guests regarding their stay, hotel services, and local attractions to enhance their experience.
• Anticipate guest needs and preferences and respond proactively to requests and concerns.
• Resolve guest service issues using the LEARN model and escalate concerns when appropriate.
• Process guest payments accurately, follow cash handling procedures, and maintain billing accuracy through Micros.
• Recommend menu items and utilise upselling techniques to maximise guest satisfaction and revenue opportunities.

What you'll bring

• Previous experience within a Food & Beverage environment preferred.
• Strong verbal, written, and interpersonal communication skills.
• Positive, professional, and guest-focused approach to hospitality.
• Proactive, reliable, and adaptable work ethic.
• Ability to manage multiple priorities and work well under pressure.
• Ability to work independently as well as part of a team.
• Understanding of food hygiene, health and safety, and quality assurance standards.
• Good level of English proficiency.
• Please note, all candidates applying for this role must have obtained the right to work and live in the UK. Documented evidence of eligibility will be required from candidates as part of our recruitment process

Our Benefits

At Marriott, we put people first — it’s one of our distinctive core values.

• Through Explore by Marriott Bonvoy™, our associates have access to special room rates, discounts on food and beverage, experiences, and more across Marriott’s portfolio of 30+ hotel brands and 9,500+ properties worldwide.
• Associates receive paid leave to use for vacations, sick time, holidays and more.
• Through our global TakeCare platform, associates have access to locally driven wellbeing activities and resources designed to meet people where they are.
• Depending on the property and role, additional local benefits may also be available.

Our award-winning culture

Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others.

Visit life.marriott.com to learn more about our workplace culture and career opportunities.

LEGAL DISCLAIMER

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.