VP, Enterprise Project Management Officer (78192)

Title: VP, Enterprise Project Management Officer

FLSA Status: Exempt Employment Status: Full Time

Department: Innovation Initiatives Location: Marlborough / Hybrid Eligible

Reports To: Chief Operating Officer

SUMMARY:

The Project Management Office (PMO) will bring structure, prioritization, and accountability to regulatory, technology, and business-driven initiatives currently managed across individual departments. Reporting to the Chief Operating Officer, the Vice President, Enterprise PMO will build the function from the ground up while directly managing the Bank’s highest-priority strategic initiatives. The role will establish project governance, implement enterprise intake and prioritization processes, provide portfolio reporting to executive leadership and the Board, and develop a scalable project management framework to support the Bank’s continued growth. Additionally, this position embraces the established service culture to maximize their contribution to the Bank’s goals.

After successful completion of training and proven abilities, this position is eligible for a hybrid work arrangement with availability expected during core business hours and agreed upon number of days per-week/month on site.

ESSENTIAL DUTIES and RESPONSIBILITIES:

The requirements listed are representative of the knowledge, skill, and/or ability required.

In the performance of respective tasks and duties, the employee is expected to successfully perform quality work within deadlines with or without supervision, interact professionally with other employees, customers and suppliers; work effectively as a team contributor on all assignments and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.

Reporting Relationship & Organizational Placement

• Reports to: Chief Operating Officer
• Direct reports: None initially; dedicated project managers may be added as the PMO grows.
• Key partnerships: Works closely with every business line and support function (Retail, Commercial, Operations, Technology, Risk/Compliance, Finance, HR) as owner of the enterprise project portfolio
• Organizational role: Prepares portfolio and project status reporting for the COO and Board.

Key Responsibilities

• Establish the PMO: Develop governance, a community bank–appropriate project methodology, a PMO charter, status reporting, and post-project review processes.
• Directly manage key enterprise, strategic, and cross-functional initiatives while building the PMO function, serving as lead project manager for the Bank's highest-priority projects until the PMO matures and additional project management resources are established.
• Own project intake and prioritization: Create and run a single intake process so new initiatives (technology, regulatory, product, facilities) are evaluated, sequenced, and resourced against strategic priorities and capacity.
• Manage the enterprise project portfolio: track status, budget, risk, and interdependencies across all active initiatives; escalate issues before they become problems.
• Establish and facilitate project Steering Committees, where appropriate, for major enterprise and strategic initiatives, bringing together sponsors and business line stakeholders to set direction, resolve escalations, and approve key decisions.
• Partner with Technology and Data teams to evaluate, implement, and optimize PMO and portfolio management tools while overseeing the business use of those platforms.
• Report to executive leadership: deliver clear, concise portfolio and project status reporting on a regular cadence, including a live, bank-wide dashboard for project transparency.
• Lead change management: help the bank build the muscle to adopt new processes, systems, and ways of working alongside each project.
• Manage vendor and third-party project engagements in coordination with Procurement/Vendor Management and Risk.
• Partner with Risk/Compliance to ensure project delivery supports, and never compromises, regulatory obligations.

General:

• Assist internal, external, and regulatory auditors by gathering requested materials for assigned engagements.
• Effectively use tools and systems to be able to self-manage, organize, and complete work independently, proactively recognizing potential obstacles resolving them before they become an issue, managing to deadlines, creating action plans when not on track, enabling job functions to happen with minimal oversite and meeting conditions of satisfaction.
• Use discretion in dealing with large amounts of sensitive, confidential information, while adhering to all Bank policies and procedures

• Adhere to all company policies, consistently demonstrating our core values and service standards
• In the performance of respective tasks and duties, the employee is expected to maintain knowledge of and ensure compliance with Bank Secrecy Act regulations and adheres to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements and policies as well as attending all required training sessions and completing all required on-line training courses.
• Regular and consistent attendance is required to ensure a high standard of customer service.
• Other duties as assigned, performing similar or related work as directed, required, or as situation dictates.

LEVEL OF RESPONSIBILITY:

• Work is non-routine and relies on prior directly related experience and specific bank policies, and programs.

• This position carries enterprise-wide responsibility for establishing and leading the Bank’s Project Management Office and overseeing the governance, prioritization, and delivery of significant strategic initiatives.
• The role exercises substantial independent judgment, influences resource and project decisions across all functions, and provides executive leadership and the Board with visibility into project performance, risk, capacity, and strategic alignment.

EDUCATION/SKILLS REQUIRED:

• Bachelor's degree in business, finance, information systems, or a related field
• 7+ years of progressive project/program management experience, including experience building or significantly maturing a PMO function
• PMP, PgMP, or equivalent project/program management certification - Preferred
• Experience standing up a PMO from scratch, rather than only operating within an existing one - Preferred
• Familiarity with bank regulatory project types (e.g., exam remediation, BSA/AML system implementations, core conversions) - Preferred
• Working familiarity with business intelligence/data analytics practices- Preferred
• Experience in banking, financial services, or another regulated industry
• Demonstrated experience presenting to senior executives and/or a Board of Directors
• Strong working knowledge of project management methodologies (waterfall, Agile, or hybrid) and portfolio management tools
• Proven people-management experience, or clear readiness to hire and lead a small team

• Demonstrated ability to lead teams, manage complex processes, and influence cross-functional stakeholders

EQUIPMENT REQUIRED:

• Smart Phone - To enable the MFA (Multi Factor Authentication) facilitating access to MSB systems.

HYBRID/REMOTE ENVIRONMENT:

• Your physical remote location must provide a dedicated workspace that is free from distraction and provides adequate light to be regularly visible on video calls.
• You must have access to a reliable internet connection with adequate bandwidth to join Teams and other video calls.

COMPETENCIES:

• Strategic Thinking & Prioritization - Evaluates competing initiatives and helps leadership determine sequencing, priorities, resource requirements, risks, and interdependencies.
• Change Leadership & Organizational Adoption - Leads the organizational side of significant projects, not simply project schedules and deliverables.
  • Helps business areas successfully adopt new processes, systems, governance, and ways of working.
• Executive Communication & Influence -