Vehicle Programs Analyst

At Percepta, we bring first-class service across each market we support. As a Vehicle Programs Analyst in Dearborn, MI you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture.

What You’ll Be Doing
The Vehicle Programs Analyst performs a variety of Company Vehicle and Employee Purchase Program projects and administrative tasks related to vehicle ordering, delivery, service, billing, insurance, taxation, registration, titling, ticket/citation/toll processing, compliance, disposal, purchase processing, and customer service.

During a Typical Day, You’ll

· Provide administrative assistance to Vehicle Programs personnel

· Administer support for the "M" (Manufacturer) Plate Program

· Support our Care Call Center

· Provide traditional administrative support such as recording department meeting minutes, filing, copying, phone messages and miscellaneous duties

· Handle auction, dealer, sales lettersets, check requests, reimbursement of fees to customers, mass registration renewals, and payment of vehicle taxes

· Process billing invoices from vendors and dealerships for delivered vehicles

· Process tickets, tolls, citations, etc

· Process vehicle title, plates, and registrations

· Process and monitor vehicle orders

· Process vehicle returns, title corrections, and auction disposal

· Audit and reconciliation of official documents such as lease and usage agreements, and other official documents

· Customer account maintenance

· Suggest and establish process improvements aimed at better customer service, efficiencies, and cost savings in unison with management and team members

· Perform as a back-up for other Vehicle Program personnel when necessary

· Perform duties that require signing as a company agent and/or department notary

What You Bring to the Role

Education

· High school diploma required; bachelor’s degree preferred

Experience

· 3 years administrative office experience required

· Experience using mainframe and web system applications

Skills

· Critical thinking, problem solving, and analytical skills

· Strong planning and organizing skills

· Strong communication skills that demonstrate knowledgeable, proactive and clear communication

· Excellent customer service skills to include a positive mindset that actions self-control

· Excellent time management skills

· Team-oriented mindset for delivering both team and individual results (including the willingness to change task responsibilities and participate in cross training as is necessary for the team)

· Proficient in MS Office (i.e. Outlook, Word, and Excel)

What You Can Expect

· Pay rate of $20 per hour

· Health/Dental/Vision/Life Insurance

· Flexible Spending Account (FSA) and Health Savings Account (HSA)

· 401(k)

· Vacation/Sick Time and Paid Holidays

· Tuition Reimbursement

· Employee Assistance Program

· Employee Discount Program

· Training and Development Programs (Percepta College)

· Employee Rewards Program (Perci Perks)

Established in 2000 as a joint venture with TTEC, Percepta specialized in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support.

Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:

• Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
• Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction.