Trainee, Bank Card Admin

WHO WE ARE:

Exemplar Luxury Group, formerly Saks Global, is the luxury collective uniting coveted brands with unrivaled customer experiences across Neiman Marcus, Saks Fifth Avenue and Bergdorf Goodman. Driven by a relentless devotion to our customers and powered by our talented colleagues, we offer expertly curated product assortments, unparalleled service and personalized experiences across our integrated retail model. Through strong partnerships with the world's most desired luxury brands and deep customer relationships enhanced by data-rich insights, Exemplar Luxury Group is committed to setting the standard of excellence for luxury retail.

Job Description:

Role Summary:

The Trainee, Bankcard serves as a key operational partner across Exemplar Luxury Group. Working closely with global teams and retail store partners, this role is responsible for handling customer credit card disputes and inquiries, reporting on third-party and private label credit card transactions, and ensuring accurate bankcard accounting across retail banners. The ideal candidate is a proactive self-starter who can balance strict policy adherence and asset protection with responsive stakeholder support. It is a detail-oriented role with opportunities to collaborate across business teams and resolve escalated operational issues in a fast-paced environment.

Responsibilities:

• Handle customer disputes and inquiries, as well as reporting relating to credit card transactions for third-party credit cards and private label cards.
• Ensure adherence to Sales Audit and Bankcard policies, internal controls, audit requirements, and service standards at all times.
• Analyze and research all processing discrepancies and exceptions.
• Collaborate with the global team to manage processing backlogs and expedite resolutions for issues impacting bankcard processing.
• Ensure timely and accurate reporting on chargebacks and related costs.
• Respond to retail store inquiries regarding chargebacks and disputes, including resolving escalated issues.
• Ensure accurate and complete accounting activity for bankcards across all banners.
• Protect company assets by ensuring compliance with all policies, procedures, and regulations pertaining to the administration and processing of bankcards.
  

Key Qualifications:

• Bachelor’s degree from a recognized institution (full-time), preferably in Finance.
• Financial aptitude with or without prior accounting work experience in MNCs/GICs, preferably in the retail industry.
• Proactive self-starter with a dynamic and resilient nature, able to work and lead in a fast-paced environment while managing multiple priorities under strict deadlines.
• Excellent written and verbal communication and interpersonal skills to engage stakeholders across the business and provide critical input to business teams.
• Medium to strong proficiency in Microsoft Office suite (Excel, Word, PowerPoint).
• Experience in bankcard processing systems (Discover, Amex, Chase, Capital One, PayPal, etc.).
• Working experience in card processing—including chargeback processing, analytics, and card-processing administration—preferred.
• Basic knowledge of banking principles, card-related business operations, and revenue generation areas preferred.
• Flexibility to work varying shifts based on organizational needs.

Your Life and Career at Exemplar Luxury Group:

• Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
• Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
• Comprehensive benefits package for all eligible full-time employees

Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.