Telecommunications Analyst II

Overview

Manages and coordinates the operations, maintenance, and planning of telecommunication tools and systems, including enterprise-wide Automatic Call Distributor (ACD) contact systems.

Responsibilities

Manages and coordinates the installation, migration and on-going operation of all telecommunications equipment and

Provides technical support and coordinates telecommunications projects with customers, vendors, and

Performs Move, Add and Change (MAC) activity, including database programming and cross-connect

Assists in operation of telephone help desk and perform first level telephone trouble-shooting.

Evaluates usage of telecommunications equipment/systems through traffic management studies, billing and industry standards and identifies alternatives to improve utilization.

Develops and implements telecommunications systems training programs and documentation for users as necessary, and identifies roles and responsibilities for facilities

Assists in coordinating workflow processes, inventory controls and

Helps writes specifications, bid requirements, and contracts for construction

Performs other duties as required or assigned

Qualifications

• High school education or
• 4 years telecommunications/computer systems
• Prior PBX and Centrex installation and administration
• Excellent communication and interpersonal skills

Required Licensure/Certifications

• None