Technical Documentation & Knowledge Management Specialist

Position Summary

The Technical Documentation & Knowledge Management Specialist develops, organizes, and maintains documentation that supports business operations, training, processes, and knowledge-sharing initiatives. This role works with stakeholders to gather information, create clear and accurate content, and ensure documentation remains organized, accessible, and up to date. Must be located in San Antonio, TX.

Key Responsibilities

• Create, edit, review, and maintain documentation, including SOPs, user guides, process documentation, knowledge articles, reports, and training materials.
• Gather information from stakeholders, records, observations, and source documents to develop accurate content.
• Translate complex information into clear, audience-appropriate documentation.
• Maintain records, document repositories, templates, and content libraries.
• Support Confluence spaces, page organization, templates, and knowledge-management activities.
• Use Jira or similar tools to track tasks, documentation requests, and project activities.
• Ensure documentation quality, consistency, version control, and compliance with established procedures.
• Support process improvement, audit readiness, and operational documentation initiatives.
• Utilize AI productivity tools to assist with drafting, editing, summarization, and information organization while maintaining human review and validation.
• Collaborate with technical and non-technical stakeholders to validate content and support organizational goals.

Required Qualifications

• Associate degree or equivalent combination of education, training, and relevant experience.
• 2+ years of experience in documentation, records management, reporting, administrative support, knowledge management, training support, or related fields.
• Strong writing, editing, proofreading, organizational, and communication skills.
• Experience gathering and organizing information from multiple stakeholders and sources.
• Ability to maintain confidential records and sensitive information.
• Proficiency with Microsoft Office, Google Workspace, Adobe Acrobat, or similar productivity tools.
• Familiarity with Jira and Confluence through training, coursework, or practical experience.
• Experience using AI-assisted productivity tools for document development and knowledge organization.
• Ability to manage multiple priorities and work independently.

Preferred Qualifications

• Bachelor's degree completed or in progress.
• Technical writing, Jira, Confluence, or knowledge-management training.
• Experience creating standardized reports, templates, procedures, or training materials.
• Experience in environments requiring documentation accuracy, confidentiality, and process compliance.
• Familiarity with Agile, SDLC, AI, cybersecurity, cloud technologies, or related technical concepts.

Certifications

• Jira and Confluence training or certification preferred