Technical Business Analyst 2/3

We are hiring a Technical Business Analyst at Level 2 or 3 based on skills, knowledge, and experience. In this role, you will partner with business and technology teams to optimize costs and improve business processes, products, services, and software. You will use data analysis to identify needs, define and validate requirements, and evaluate solutions that meet business objectives.

Position level will be determined based on individuals’ skill, knowledge, and experience.

Core Responsibilities

Level 2	Analyzes moderately complex business processes and application systems. Manages requirements activities with minor direction, assists with and may lead stakeholder collaboration, and partners with the BA lead on process improvements and analysis tools. Provides guidance to less experienced analysts.
Level 3	Leads and directs complex business and application systems analysis projects. Leads stakeholder collaboration and requirements activities, designs process improvement approaches, and selects strategies and tools for business analysis. Applies advanced analysis and problem-solving skills and develops less experienced analysts.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Research, analyze, and model current and proposed business processes and systems to identify opportunities to improve operations.
• Collaborate with stakeholders to develop business cases and detailed requirements, including project scope, cost-benefit analysis, efficiency, and feasibility.
• Analyze application system requirements, prepare scope documents, and identify technical solutions that address business needs.
• Present requirements and solution options to business, technical, and software quality assurance teams. Facilitate solution selection and confirm feasibility and alignment with stakeholder objectives.
• Elicit, define, document, verify, and validate requirements to ensure accuracy. Plan and monitor requirements activities, including priorities, risks, scope and change control, and status communication to leaders.
• Contribute to continuous improvement and business analysis practices, including field mappings, DevOps links to historical artifacts, and evaluation of process effectiveness.
• Train, mentor, and support less experienced business analysts through coaching and educational opportunities.
• Leverage AI and generative AI tools for requirements development, process and data analysis, documentation, research, and solution evaluation while ensuring accuracy, security, and alignment with organizational standards.

Qualifications

• Knowledge of technical business analysis principles, practices, IT standards, and the systems development life cycle; working knowledge for Level 2 and advanced knowledge for Level 3.
• Ability to understand, use, and clearly communicate technical solutions and business requirements.
• Critical thinking, analytical, problem-solving, interpersonal, and process improvement skills appropriate to the level, with advanced proficiency for Level 3.
• Familiarity with business analysis and collaboration tools such as Teams, SmartDraw, SharePoint, and DevOps.
• Demonstrated alignment with organizational core competencies: change, communication, customer focus, financial acumen, innovation, teamwork, critical thinking, and decision making. For a full description, visit wellabe.com/about-us.
• An agile mindset grounded in trust, teamwork, transparency, respect, continuous learning, ownership, and delivering value, with the ability to apply agile tools and adapt to change.
• Commitment to a diverse and inclusive culture that reflects THRIVE: Toolkit, Hear, Respect, Inclusion, Value, and Equity. Listen to others, appreciate differences, and foster belonging and participation.
• Commitment to a culture of betterment by making decisions that align with the mission and core values and improve outcomes for customers, the business, and associates.

Education

Bachelor’s degree in business, insurance, computer science, or a related field. A combination of education and/or relevant work experience may be accepted in lieu of a degree.

• Level 2: 2+ years of related experience.
• Level 3: 5+ years of related experience.

Preferred Experience

• Project management experience is a plus for either level.

Benefits

• Hybrid availability
• 401(k) with company match
• Health insurance
• Paid time off, holidays
• Volunteer time off
• Lifestyle Spending Account (LSA)
• Paternity leave

Growth opportunities

We believe each of us has potential to grow and adapt with our business. We take your career as seriously as you do. Helping you develop your skills and talents leads to opportunities — not only for you, but also for our company. That’s why we provide:

• LinkedIn Learning Premium access
• CliftonStrengths® assessment and coaching
• On-site and virtual workshops and cohorts featuring world-class content from FranklinCovey, Crucial Learning, Gallup, and more
• Free world-class insurance acumen courses through AHIP and LOMA
• Reimbursement and bonus opportunities for professional designations and certifications, including a tuition reimbursement program
• Opportunities to take part in Wellabe's mentorship programs

About Wellabe

Since 1929, Wellabe has been finding solutions to help our customers protect their health and financial well-being. And we’re committed to fostering an internal culture of inclusivity, well-being, and development so each of our team members can succeed. Learn more about Wellabe’s culture of betterment by visiting wellabe.com/culture.

Wellabe is full of smart, caring, hard-working people with a broad range of talents who understand collaboration is key. We bring our best selves every day, to connect with others to solve problems, spark innovation, and bring ideas to life. Meet the team and learn what makes Wellabe a great place to work by visiting wellabe.com/news/employee-spotlights.

Our core values:

• Be dedicated: Show unwavering commitment by proactively taking initiative, setting clear goals, and managing time effectively.
• Be trustworthy: Take accountability for actions, navigate difficult conversations with integrity, and build strong relationships through consistent, honest behavior.
• Be determined: Demonstrate enthusiasm and a relentless drive to overcome obstacles and achieve goals.
• Be collaborative: Foster teamwork by being self-aware, actively listening, and effectively communicating across all levels.
• Be open: Embrace diversity and new ideas to create an inclusive environment.
• Be generous: Embody generosity and compassion by serving a greater purpose and helping others.
• Be better: Commit to continuous improvement and adapt effectively to change.
• Be well: Prioritize physical and mental health, manage stress, and demonstrate emotional intelligence.