Tech Support Specialist I

About Lighthouse Electric

At Lighthouse Electric, we power more than buildings — we power opportunity. For decades, we’ve built a reputation for delivering high-quality electrical construction solutions on complex commercial and industrial projects. Our success is driven by craftsmanship, accountability, and a commitment to doing things the right way — safely, efficiently, and with integrity. We believe great companies are built by great people. That’s why we invest in our team, encourage continuous improvement, and create an environment where professionals can grow, lead, and make a measurable impact. Here, you’re not just another employee — you’re part of a crew that takes pride in powering what’s next.

Why Us

✔ Stability + Growth – Established company with a strong backlog of major projects

✔ Impactful Work – Be part of high-profile, large-scale electrical builds

✔ Empowered Professionals – We trust our experts to lead and innovate

✔ Team-First Culture – Collaboration, respect, and accountability drive our success

✔ Strong Benefits Investment – Company-paid health coverage + 401(k) match

✔ Career Development – We promote from within and value long-term growth

If you want your work to matter — and your expertise to be valued — Lighthouse Electric is where you belong.

Job Description

The Technology Support Specialist provides technical support and operational assistance for company technology systems, hardware, software, networks, and end-user devices across office and field environments. This role supports employees by troubleshooting technical issues, resolving support requests, maintaining documentation, improving workflows, and ensuring reliable technology operations that support organizational performance and operational efficiency.

The Technology Support Specialist works collaboratively with the Technology Team to support continuous improvement initiatives, customer satisfaction, technology adoption, and operational support across all levels of the organization.

Essential Duties and Responsibilities:

• Provide technical support for technology issues, service requests, and operational support needs
• Support computers, laptops, tablets, smartphones, printers, networking equipment, software applications, and other company technology system
• Assist employees remotely and onsite with troubleshooting, technical support, and issue resolution
• Utilize strong customer service skills to provide timely and professional technical support
• Ensure accurate documentation, tracking, and closure of support tickets within the ticket management system
• Escalate unresolved technical issues appropriately following department procedures
• Inform management of recurring technical problems and operational concerns
• Provide first-level support for technology issues and requests
• Troubleshoot basic hardware, software, networking, and device-related issues
• Support operational technology needs for office and field personnel
• Assist with maintaining ticket documentation and issue tracking processes
• Develop foundational knowledge of company systems, workflows, and technology standards
• Perform related duties as assigned by management
• Maintain compliance with company cybersecurity, operational, and technology policies

Work Experience

Required:

• 0–2 years of technical support, help desk, or IT operations experience
• Experience supporting hardware, software, networking, mobile devices, and operational technology systems
• Experience with ticket management systems, remote support tools, and endpoint management platforms

 

Preferred:

• Experience within construction, industrial, or operational environments preferred
• Experience supporting operational improvement initiatives or technology implementation projects

Education:

Required:

• Associate’s degree in Information Technology, Computer Science, or related field.

Preferred:

• Bachelor’s degree in Information Technology, Computer Science, or related field
• CompTIA A+, Network+, or related IT certifications
• Microsoft, Cisco, or cybersecurity related certifications
• Additional desktop support, systems administration, or networking related certifications

Additional Knowledge, Skills, and Abilities

• Strong troubleshooting and problem-solving abilities
• Strong customer service orientation and communication skills
• Ability to work independently and collaboratively within team environments
• Strong organizational skills and attention to detail
• Knowledge of computer hardware, operating systems, networking concepts, and software troubleshooting
• Ability to adapt to changing technologies and operational demands
• Ability to maintain confidentiality regarding company systems, employee data, and operational information
• Commitment to continuous learning, innovation, and process improvement
• Strong professionalism and ability to remain calm under pressure

Travel Requirements

• Travel is primarily local during normal business hours
• Occasional out-of-area and overnight travel may be required based on operational or project needs

Other Requirement:

• Valid driver’s license with acceptable driving record
• Ability to pass pre-employment drug screening and background check

Compensation & Benefits

• Competitive salary based on experience
• Company-paid Medical, Dental, and Vision insurance
• Short-Term & Long-Term Disability
• Life and AD&D insurance
• 401(k) with 5% company match
• Paid Holidays
• Paid Time Off
• Annual performance reviews
• Opportunity to work on large-scale, high-profile projects

Employee Stock Ownership Program: 

We don't just work for lighthouse-we own it. Lighthouse Electric is proudly 30% owned through our Employee Stock Ownership Plan (ESOP), giving employees a stake in our success. Ownership drives accountability, craftsmanship, and pride in in everything we build. 

Additional Requirements

• Pre-employment drug screen required
• Must be authorized to work in the United States

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Lighthouse Electric will provide reasonable accommodation to qualified individuals

• Ability to perform the essential job functions in a variety of work environments, including office and/or active job site settings.
• Ability to remain in a stationary position for extended periods of time.
• Ability to move about the office or jobsite as needed to perform essential duties.
• Ability to operate standard office equipment and technology, including computers, phones, and related devices.
• Ability to communicate effectively in person, by phone, and through electronic means.
• Ability to occasionally position self to access materials, equipment, or work areas.
• Ability to occasionally move or transport work-related materials or equipment.
• Ability to tolerate moderate noise levels typical of office or construction environments.
• Ability to travel to various work locations as required.
• Ability to work indoors and/or outdoors in varying environmental conditions, as applicable to the position.
• Ability to maintain regular and reliable attendance consistent with company policy and operational needs.

Equal Opportunity Employer

Lighthouse Electric Company, Inc. is an Equal Employment Opportunity (EEO) employer and a drug-free workplace. We are committed to creating an inclusive environment for all employees and applicants.

If you are an individual with a disability and need reasonable accommodation to complete the application or interview process, please contact our Human Resources Department.

Note: Chosen applicant will be subject to a drug screen and Motor Record Vehicle check as a condition of employment.

 For more details about our company, please visit our website, LinkedIn page, Facebook page or Vimeo Account.

Compensation

$20-$23/hr