Teams & Network Voice Specialist
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Skills
firewallsincident managementmicrosoft 365microsoft teamspowershellstakeholder managementtroubleshooting
About the role
- This job descript should be for someone with 5+ years of experience. Add this information and industry information for a similar role. Manage and support Microsoft Teams Phone, enterprise voice, conferencing, and meeting room services across Wolfspeed locations.
- Configure and maintain Direct Routing or Operator Connect, SBCs, SIP trunks, dial plans, calling policies, call queues, auto attendants, and phone number inventory.
- Troubleshoot escalated voice, audio, call routing, Teams Rooms, device, and network-related issues from diagnosis through resolution.
- Monitor call quality, service health, Teams Rooms performance, carrier services, and user experience to identify trends and prevent recurring issues.
- Partner with network, security, telecom carriers, vendors, and IT operations teams to deliver reliable voice and collaboration services.
- Support number porting, site voice readiness, device provisioning, user onboarding, migrations, and service transitions.
- Maintain clear documentation for voice configurations, support procedures, standards, known issues, and operational runbooks.
- Recommend improvements that increase resiliency, simplify support, reduce recurring incidents, and improve the employee collaboration experience.
Job Requirement
- 5+ years of experience in enterprise telephony, unified communications, Microsoft 365, or Microsoft Teams voice support.
- Hands-on experience with Microsoft Teams Phone, Teams Admin Center, Microsoft 365 Admin Center, and voice policy administration.
- Strong knowledge of Direct Routing, Operator Connect, SBCs, SIP, VoIP, PSTN concepts, dial plans, call routing, and number management.
- Experience troubleshooting call quality, connectivity, audio, conferencing, Teams Rooms, and network-related voice issues.
- Working knowledge of PowerShell, QoS, firewalls, certificates, carrier coordination, and enterprise change or incident management.
- Strong communication, documentation, stakeholder management, and cross-functional collaboration skills.