Team Lead - CST

Benefits & Perks

• Competitive pay

• Medical, dental, and vision insurance

• 401(k) retirement plan

• Paid time off (PTO) and paid holidays

• Life and disability insurance

• Employee Assistance Program (EAP)

• Opportunities for professional development and career advancement

• Supportive and team-oriented work environment

Summary:

The Team Lead is responsible for the supervision and management of team operations and staffing. Team Lead ensures that services are provided to the members served to meet the clinical needs of each recipient through direct and indirect interventions.

Essential Duties and Responsibilities:

• Provide individual therapy, behavioral interventions, and clinical support to individuals served by the team.

• Conduct and oversee initial and ongoing clinical assessments to identify individual needs and determine appropriate services.

• Provide clinical supervision, guidance, and individualized supervision plans for team members.

• Assign staff responsibilities based on clinical expertise, individual needs, and level of acuity.

• Develop, implement, and monitor individualized Person-Centered Plans (PCPs), including treatment, relapse prevention, and disease management strategies.

• Facilitate weekly team meetings and monitor the quality, effectiveness, and appropriateness of services provided.

• Provide education and support to individuals, families, and caregivers regarding diagnoses, symptoms, treatment, and recovery.

• Coordinate intensive case management services, including referrals, community resources, and transitions to appropriate levels of care.

• Participate in discharge planning and ensure appropriate follow-up resources are arranged.

• Participate in a 24/7/365 on-call first responder system and coordinate resources based on individual needs.

• Collaborate with clinical staff, guardians, community agencies, and other providers to ensure continuity and coordination of care.

• Conduct and oversee investigations related to incidents, allegations of abuse, neglect, exploitation, or safety concerns.

• Ensure timely service authorizations, reauthorizations, and required follow-up with LME/MCOs and other regulatory agencies.

• Monitor service utilization to ensure compliance with clinical guidelines, PCPs, authorizations, and applicable regulations.

• Maintain accurate and timely clinical documentation, including assessments, PCPs, clinical summaries, discharge summaries, incident reports, and electronic medical records.

• Complete intake documentation and ensure all billable encounters are entered into the electronic medical record within required timelines.

• Maintain confidentiality, protect individual rights and health information, and follow applicable safety and infection control procedures.

• Maintain familiarity with medications used by individuals served and applicable medication administration policies.

• Participate in all required training and education and represent the organization professionally while supporting its mission.

• Perform other duties as assigned.

Supervisory Responsibilities:

The team leader supervises all members of the team demonstrating the knowledge, skills, and abilities for this role as required by the population and age served.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

• Master’s degree in human services-related field required.
• Must have a minimum of one (1) year of documented prior experience working with the population served with MH/SA diagnosis. OR
• Three years of clinical experience with SPMA, with a minimum of two years post-graduate. (ACT only)

Required Skills/Abilities

• Must maintain strict confidentiality.
• Must possess effective communication/documentation skills.
• Ability to learn and use personal computers. Work with a computer is common and the ability to understand word processing and certain spreadsheet programs is important.
• Successfully complete other training as may be required or amended by company policy.
• Develop organizational and communication skills that foster TEAMWORK.
• Requires flexibility in scheduling and availability to adequately meet the service needs of the consumer/family and other team members.
• Must have reliable transportation and be willing to travel locally.
• Must meet 10A NCAC 27G.0104

Certificates, Licenses, Registrations

• Licensed Psychologist, LPA, LCSW, LCSW-A, LCMHC, LCMHC-A, LMFT, LMFT-A.
• Valid NC driver’s license including personal vehicle insurance coverage.
• Current license must be maintained.