Systems Engineer

Why Join Us? We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Systems Engineer works to build company success through maintaining, expanding and improving our core infrastructure, systems and services.  Working closely with peer team members, the Systems Engineer will collaborate on best practices, resolve technical issues and introduce emerging technologies and automation to realize the company’s technological and business goals.  The right person for this position must have excellent problem solving and analytical skills, a strong attention to detail, strong customer service ideals and the ability to communicate effectively with both technical and non-technical personnel, as well as vendors and other third parties. 

ESSENTIAL FUNCTIONS:

·         Maintain and enhance existing core infrastructure (compute/storage/network/software) in our production data center and cloud environments

·         Handle day-to-day system operations supporting Windows, VMware, and Azure environments which include monitoring of system alerts, maintenance, troubleshooting, hardware/software installation, and system backups

·         Perform installation, troubleshooting, and ongoing maintenance of virtual and physical servers, as well as storage area networks

·         Troubleshoot and maintain public cloud Infrastructure as a Service (IaaS) in Azure including Microsoft 365 SaaS cloud environment components in a hybrid, federated model as well as Azure Active Directory, Azure AD Connect, Active Directory Federation Services, Exchange Online and Exchange on-premise

·         Develop and maintain automation initiatives to augment core systems and infrastructure

·         Administer systems and software related to endpoint services functionality as needed

·         Create and maintain documentation of configurations, specifications, processes and procedures.

·         Work with outside vendors on implementation projects for new systems/technologies

·         Promote a team atmosphere and maintain good relations with Tennessee Oncology’s internal and external user base and its partners

·         Participate in rotation to provide after-hours support

KNOWLEDGE, SKILLS & ABILITIES:

·         Willingness to learn new systems and skillsets

·         PowerShell proficiency

·         Windows Server administration

·         Active Directory integration and administration

·         Microsoft 365 administration

·         Microsoft Azure IaaS deployment/operations experience

·         Citrix XenApp/Virtual Apps and/or Citrix Cloud

·         VMware vSphere/ESXi

·         iSCSI SAN (Storage Area Network)

·         Microsoft SQL Server administration

·         Strong communication, documentation, research, and problem-solving/analytical skills

·         Strong troubleshooting skills and the ability to work effectively under pressure

·         Strong knowledge of industry best practice and security standards

·         Self-motivated and directed, with advanced ability to prioritize and execute tasks

EDUCATION & EXPERIENCE:

·         REQUIRED:  Associate’s or bachelor’s degree in an appropriate field, or equivalent full-time work experience

·         PREFERRED:  2+ years of experience in the role of a Systems or Infrastructure Administrator

·         Experience operating hybrid cloud/multi-cloud environments a strong plus

·         Experience in healthcare industry a strong plus

PHYSICAL REQUIREMENTS:

·         Day travel may be required to and from our co-location data center as well as our other clinic locations throughout Middle Tennessee; on rare occasions overnight travel to a few of the more distant clinics may be required

·         Must be willing and able to lift at least 40 pounds