Substitute Front Desk Receptionist

HERITAGE CHRISTIAN SCHOOL
FRONT DESK RECEPTIONIST

POSITION OBJECTIVE: This position is responsible for serving as front desk receptionist in the Administration Building and managing the lobby area in a quiet, professional manner. This includes handling incoming calls to the school’s multi-line telephone system, greeting and assisting visitors, and performing other administrative duties as needed.

QUALIFYING CHARACTERISTICS: The employee is a Christian with an authentic and a mature personal relationship with Jesus Christ in both their professional and personal life with a calling and commitment to Christian education. A friendly, pleasant and professional demeanor, with the ability to project a positive first impression of the school in person, over the telephone, and via e-mail is critical to the success of this role. This employee must have the ability to work independently and manage multiple priorities with frequent interruptions, as well as remaining composed in emergency and/or volatile situations. In addition, they must display discretion and sensitivity in handling confidential matters, be able to establish and maintain effective working relationships with staff, students, parents, volunteers, etc. Other qualities include being conscientious, dependable and flexible, displaying a strong work ethic, integrity, team values, and service-orientation.

EDUCATION AND EXPERIENCE REQUIRED: A high school diploma (college work in a related field, a plus) and high levels of proficiency in Microsoft Office products and Google applications are required. Experience in a school setting and working knowledge of databases including web based applications are strongly desired. Experience working with confidential matters and the ability to maintain confidentiality is required.

ESSENTIAL SKILLS AND ABILITIES:
Strong levels of organization
Ability to maintain strict confidentiality
Possess a proven ability to multi-task
Excellent interpersonal skills
Clear verbal communication abilities

MAJOR RESPONSIBILITIES:
Answer calls internally coming into security or administration
Manage visitor and parent check-in
Administer volunteer background checks
Participate occasionally in Emergency Response protocols
Print ID cards and new employee ID cards
Initiate 911 or police calls when security as needed.
Welcomes visitors to the office; responds to their inquiries and/or directs them to appropriate school personnel; maintains the reception area in a clean, orderly and welcoming manner.
Answers incoming calls on the school’s multi-line telephone system; responds to general inquiries, directs callers to appropriate extensions and/or takes messages.
Retrieves messages from the general voice mailbox and forwards to appropriate personnel.
Sorts incoming mail for routing by a student helper.
Assists faculty, staff and students in operating the postage meter, fax machine and copier.
Maintains an adequate supply of copier paper, toner, HCS forms, and office supplies.
Prepares information packets and mails them to prospective families on a regular basis; creates packets for campus events as requested by Admissions.
Performs other administrative assistance as needed, such as typing letters or assisting with mass mailings.

The above description covers the most significant duties performed, but does not restrict the administration’s right to assign or reassign other reasonable duties, responsibilities, or expectations to this job at any time, with or without advance notice. The information contained in the job description is for compliance with the American with Disabilities Act and is not an exhaustive list of the duties performed for this position. Additional duties are performed by the individual currently holding this position and additional duties may be assigned.

PHYSICAL REQUIREMENTS: Must be able to move 25 pounds, operate and access all office equipment within his or her work area, remain stationary for extended periods of time, and negotiate the campus as needed. While performing the duties of this job, the employee is regularly required to communicate, converse with others, express oneself and exchange information.. The employee must occasionally move or position oneself accordingly. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.

WORK ENVIRONMENT: Office environment with moderate to loud noise level. Uses computer, phone and audio/radio equipment. Works alone and with others. Some exposure to the weather may occur while crossing the HCS campus. Office is small room in lobby of main school building.