Sr Analyst - Revenue Operations

Working at Frontier Airlines

At Frontier, our mission is to Make Every Flight Count. That mission guides how we support our customers, our people, and the operation every day.

As a Frontier employee, your work connects to more than a single role. Whether you’re supporting flights, helping customers, maintaining aircraft, leading teams or working behind the scenes, you help create a travel experience that is safe, reliable and built around value.

Our work is guided by our core values: customer first, safety always, operational excellence and one team. These values shape how we make decisions, support each other and deliver for the people who count on us.

Support for work, life and travel

Frontier offers benefits, programs and travel privileges designed to support eligible employees at work and beyond. Availability may vary by role, employment status, eligibility, location, schedule, applicable policies and current plan details.

Depending on role and eligibility, available benefits and programs may include:

• Medical, dental and vision coverage
• 401(k) retirement savings options
• Paid holidays, vacation time and sick time
• Travel privileges on Frontier Airlines and participating partner airlines, based on current program rules and availability
• Buddy passes, based on eligibility and program rules
• Travel-related discounts and employee discounts on select products, services and vendors
• A hybrid schedule for eligible headquarters roles based in Denver, Colorado
• Business casual dress options for eligible corporate and support roles
• Employee support programs and resources, including the HOPE League, Frontier Airlines’ nonprofit organization

About Frontier Airlines

Frontier Airlines is a Denver-based airline serving destinations across the United States and select international markets. Our people support every part of the travel journey, from airport operations and flight crews to aircraft maintenance, customer support, corporate teams and more.

We’re focused on delivering meaningful value by making travel more accessible, practical and easy to personalize for our customers. Across the airline, our teams help support a safe, reliable and efficient operation while continuing to strengthen the experience for the people who choose Frontier.

What Will You Be Doing?

Support Revenue Operations fraud and chargeback programs through advanced analytics, trend identification, and performance reporting. Partner with internal teams, external vendors, and dedicated contractor resources to monitor operational effectiveness, identify emerging risks, and develop data-supported recommendations that reduce fraud exposure and chargeback losses.

Essential Functions

• Own recurring fraud and chargeback reporting and performance analytics for visibility into trends, operational performance, and financial impacts
• This includes queue analysis to identify emerging fraud risks and communicating findings to internal stakeholders and external partners
• Analyze chargeback trends and volume composition to identify emerging risks, operational gaps, and business impacts, including:
• Month-over-month volume changes
• Reason code distribution and ratio analysis
• Recurring chargeback and business specific characteristics
• Perform root-cause analysis on fraud and chargeback trends and provide data-supported recommendations to leadership for process improvements, policy changes, and loss mitigation opportunities
• Serve as the primary leader for a dedicated ACRT contractor resource by:
• Conducting regular check-ins
• Providing training and ongoing guidance
• Monitoring quality and productivity, as well as planning for proper staffing coverage when needed
• Escalating performance concerns and process improvement opportunities
• Own queue performance through review of record composition and volume trends
• Partner with Revenue Accounting, Customer Care, Revenue Integrity, and external vendors to understand trends, validate findings, and support data-driven decision making

Other Functions

• Assist in review of other revenue operations transaction research and dispute case status
• Assist management in evaluating fraud and chargeback process effectiveness by providing analytical insight and recommendations
• Participate in cross-functional projects related to revenue protection, fraud mitigation, and operational efficiency
• Maintain productive relationships with external fraud partners, chargeback vendors, and operational stakeholders
• Complete special projects, investigations, and ad hoc analyses as assigned
• This role will act as a liaison and team lead for assigned contractors. Training, quality assurance, and general guidance will be owned by this Senior Analyst.

Qualifications

• Bachelor’s degree or equivalent work experience will be considered
• Minimum of 3-5 years of experience in revenue operations, fraud prevention, chargeback management, financial analysis, business analytics, or a related field.
• Prior experience with processing chargebacks and managing disputes preferred
• Prior experience with data analysis
• Proficient with Microsoft Outlook, Word and Excel

Knowledge, Skills and Abilities

• Demonstrated skills in Excel
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication skills in English with emphasis on customer services
• Ability to analyze and resolve problems using sound judgement
• Work under time constraints and consistently meet all deadlines
• Flexible, adaptable, and team-oriented
• Working knowledge of revenue accounting software
• Must maintain strict confidentiality of all customer information
• Available to work occasional extra hours throughout the year based on departmental needs

Equipment Operated

Standard office equipment, including PC, copier, fax machine, printer

Work Environment

Typical office environment, adequately heated and cooled

Physical Effort

Generally, not required.

Supervision Received

General Supervision: The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Salary Range: $62,000 - $86,366. Please note: this posting will expire on or before 12.31.2026.

Positions Supervised

None

Workplace Policies

Disclaimer: The above statements are intended only to describe the general nature and level of work required of the referenced position; they are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Please be advised that duties and expectations of this position may be subject to change.

Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Frontier Airlines is a Zero Tolerance Drug-Free Workplace. All prospective DOT safety-sensitive employees are subject to pre-employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety-sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.

Colorado Residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.