SPORTSBOOK TICKET WRITER

Position Summary

The Sportsbook Writer provides excellent customer service to all guests while creating a fun and welcoming experience within the Sportsbook area. The Sportsbook Writer will process Sports Betting transactions promptly, correctly and in compliance with all regulatory and payment policies. All duties are to be performed within the rules of the Sandia Resort & Casino’s policies and procedures, and Internal Controls.

Our philosophy is built on the principles of integrity, fairness, collaboration, communication, and recognition for performance excellence. Meeting all performance standards leads to attracting and retaining a qualified workforce, provides opportunities for qualified team members, and contributes towards the ongoing success of the Pueblo of Sandia today and in the future.

Essential Duties and Responsibilities

1. To meet the following financial, guest, and internal process KPIs that are essential to our success.
2. Acknowledge, greet and converse with customers
3. Monitor controls designed to assure full compliance with regulatory requirements.
4. Maintains betting counters and operational areas; ensures a clean and professional image; ensures betting supplies, racks and materials are maintained and up-to-date
5. Prepare and stock all the daily sports sheets
6. Explain wagering rules, including betting lines and odds and procedures to guests as needed
7. Provides the services for the Sportsbook by assisting guests, collecting tickets and payments, processing tickets and paying winners.
8. Entering sports betting ticket information into computer terminals.
9. Process all cash transactions by accepting money and making necessary change accurately.
10. Read numbers on Sports Betting tickets and verify for accuracy and pay winning tickets.
11. Handles money with accuracy, accepts bets, makes change, pays winners and balances cash bank.
12. Ensure that organizational and regulatory policies and procedures are understood and adhered to.
13. Ensure that the departments present a professional and clean environment for both employees and guests.
14. Maintain a current understanding of all policy and guidelines regarding information security. Understand and comply with all information security policies and procedures at all times.
15. Provide excellent customer service to all customers and communicate in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff.
16. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
17. Attend all necessary meetings.
18. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.

Additional Responsibilities

Key Performance Indicators

This position has Key Performance Indicators (KPI’s) identified as a measurement of success. KPI’s will be shared with all team members who work in this job title and feedback will be provided regarding the successful completion of the KPI’s as part of the performance review process.

Knowledge, Skills, and Abilities

1. Ability to work as a part of a team in a high-stress and high-volume environment.
2. Ability to work in and adapt to a dynamic and frequently changing environment.
3. Ability to adhere to and execute established department policies and procedures.
4. Working knowledge of sports.
5. Proficient cash-handling skills.
6. Ability to work under pressure while being able to pay attention to details.
7. Basic computer and reservation software skills.
8. Excellent guest service skills.
9. Ability to maintain professional, neat, and well-groomed appearance, adhering to department and company standards.
10. Possess intrapersonal skills to deal effectively with all business contacts.
11. Must be able to communicate effectively in English, both oral and written forms.

Education and Experience

Required:

1. High School Diploma, GED certification or equivalent.
2. Six (6) months of experience as a Cashier, Keno, Race, Sportsbook Writer or similar Casino positions
3. Must be at least 21 years of age.

Preferred:

1. Experience in race and sports book.
2. Experience in a resort environment.

License/Certifications/Registrations

1. Must be able to obtain and maintain the required STGC Gaming License
2. Will require a pre-employment and random drug screening.

Physical Requirements/Working Conditions

The following selected physical activities are required to perform the essential functions of this position

Physical Requirement

Description

Balancing

Maintaining body equilibrium to prevent falling and walking, standing, or crouching on narrow, slippery, or erratically moving surfaces. This factor is important if the amount of balancing exceeds that needed for ordinary locomotion and maintenance of body equilibrium.

Climbing

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like, using feet and legs and/or hands and arms. Body agility is emphasized. This factor is important if the amount and kind of climbing required exceeds that required for ordinary locomotion.

Crawling

Moving about on hands and knees or hands and feet.

Crouching

Bending the body downward and forward by bending leg and spine.<