SNAP Manager

Who We Are:
Are you ready to join a team where your talent creates lasting change? At Northern Illinois Food Bank, every day is an opportunity to make a meaningful difference in the lives of our Neighbors, so that everyone in Northern Illinois has the food they need to thrive! Together we are a dedicated and innovative team committed to ending hunger in Northern Illinois. We embrace diverse perspectives, collaboration, and continuous learning, we celebrate successes, learn from challenges, and foster a culture of growth, optimism, and teamwork.

The Opportunity:
The SNAP Outreach Manager will lead Northern Illinois Food Bank’s efforts to assist neighbors looking for help applying for and managing Supplemental Nutrition Assistance Program (SNAP) benefits. The manager will create a State Outreach Plan that outlines the team’s goals, priorities and strategies, and oversee its day-to-day execution. This role combines people leadership, program operations, regulatory compliance, and community engagement in support of the Food Bank’s mission to provide nutritious food and resources with dignity, equity, and convenience.

This Full-Time position is based out of our West Suburban Center (Geneva) location.

DUTIES AND RESPONSIBILITIES

• Develop a yearly SNAP Outreach Plan and manage the team to execute the strategy and meet stated goals
• Manage web inquiries generated through Google Ad Campaign
• Manage data in Salesforce
• Create flyers and outreach materials
• Complete monthly, quarterly and annual reports to Feeding Illinois and the Illinois Department of Human Services (IDHS)
• Represent the food bank and SNAP team at meetings with IDHS and community partners
• Assist neighbors with SNAP application or finding food resources
• Stay up-to-date on changes to the SNAP program at the federal, state and departmental levels
• Work with community partners to conduct outreach events in communities across our 13-county service area
• Perform other related duties, responsibilities, and special projects as assigned or required.

Qualifications

Who You Are:
You're a dependable, safety-focused professional who takes pride in doing the job well. You enjoy being on the road, providing great service, and knowing that the work you do each day directly supports your community.

You have a strong commitment to our mission and:

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• 3–5 years of experience assisting with public benefits
• Strong understanding of the SNAP program preferred
• Management experience preferred
• Technical proficiency with Microsoft Office suite and Salesforce CRM
• Excellent communication skills with neighbors and food bank team

Why Join Us:

• Make a Difference: Every role at Northern Illinois Food Bank directly impacts the lives of those we serve.
• Growth Opportunities: Invest in your future with professional development, career mapping, and leadership training.
• Comprehensive Benefits: Enjoy medical, dental, vision, retirement plans, paid time off, and more. Starting pay is $55,644 - $59,122/annually based on skills and experience.
• Work-Life Balance: Monday-Friday schedule with local routes, allowing you to be home each day.
• Inclusive Culture: Join a diverse, collaborative team that values equity and belonging.

How to Apply:
Are you ready to make a difference? Apply online at https://solvehungertoday.org/about/join-our-team/. Please submit your resume and a brief cover letter that highlights your passion for our mission and your relevant skills.

Our Commitment to Diversity, Equity, and Inclusion:
Northern Illinois Food Bank will embrace opportunities to stand in solidarity with our community, and center the voices of those most impacted by systematic injustices. We affirm our commitment to anti-racism, to gender equity, to allyship, and to fairness as we work towards a hunger-free future and to create a better and more just world.

Northern Illinois Food Bank is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our goal is to attract, develop, retain, and promote a talented diverse workforce where all employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. We intentionally seek out diverse perspectives and skills on our teams, knowing that it makes us stronger as an organization and better equipped to serve our neighbors in need. We encourage individuals from historically under-represented communities and individuals with lived experience of hunger to apply.