Service Manager

Responsibilities

• Manage all Service Technicians and Technical Communicator
• Handle all customer queries and resolve issues in coordination with relevant departments.
• Warranty claims
• Coordinate all field service visits and OEM equipment installations.
• Develop repair and maintenance procedures with input from relevant departments.
• Review and assist in service reports.
• Ensure timely delivery of service reports to end user and internal customers.
• Follow documentation requirements of TowHaul and ensure all files are organized and up to date.
• Some travel is required.
• Back up Technical Communicator when needed.

Required skills

• Excellent customer service and follow-up skills
• Good listening skills
• Adaptable, flexible, trustworthy, upbeat, and positive attitude
• Strong written and verbal communication skills
• Self-reliant
• Good problem-solving skills
• A strong attention to detail

Success factors/job competencies

• Strong team contributor
• Planning, managing multiple projects and agendas.
• Problem analysis and resolution
• Technical and mechanical aptitude
• Loyalty and commitment to TowHaul’s culture of innovation
• Computer and CMS proficiency

Physical demands and work environment

The physical demands and work environment described here are typical, however not intended to be all-inclusive and are subject to change per the environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions for the position.

• Physical demands: required to sit and stand at workstation Perform repetitive motions and lift up to 25 pounds. PPE is often required. Employee may be required to climb on/under equipment in various environmental conditions.
• Work Environment: The noise level in the work environment is usually moderate, however can be severe and caution shall be executed with the use of PPE as required.

We are a drug-free workplace and require pre-employment testing.

Benefits of Employment

In addition to excellent career growth opportunities, Federal Signal Corporation offers a wide array of benefits including: bonus potential, insurance (life, medical, dental, vision), paid holidays, paid vacation, and 401(k) with matching contributions. We provide our employees with a smoke-free, drug-free workplace.

About Us

We are a “Solution Driven” manufacturer for the mining industry. At Ground Force Worldwide we design, engineer and manufacture the World’s Finest Mine Support Equipment. We offer a diverse product line for surface & underground mining and have trucks working in over 60+ countries worldwide. We have been providing our customers and dealers with custom solutions for over 30 years. Our history of innovation and strong customer relationships around the world prove us a World Leader in our industry. For more information, visit www.gfworldwide.com..

Federal Signal Corporation (NYSE: FSS) builds and delivers equipment of unmatched quality that moves material, cleans infrastructure, and protects the communities where we work and live. Founded in 1901, Federal Signal is a leading global designer and manufacturer of products and total solutions that serve municipal, governmental, industrial and commercial customers. Headquartered in Downers Grove, IL, with manufacturing facilities worldwide, the Company operates two groups: Environmental Solutions and Safety and Security Systems. For more information on Federal Signal, visit: www.federalsignal.com.

The Company is an equal opportunity employer. Qualified applicants will not be discriminated against on the basis of, and will receive consideration for employment without regard to, race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, status as a protected veteran, or any other protected category, characteristic, or trait under applicable law. If you require reasonable accommodation in the application process, contact Human Resources at HR@federalsignal.com. All other applications must be submitted online.