SERVICE ADVISOR - Council Bluffs

1. Project a positive, helpful, and professional attitude to our customer.
2. Greet customers as they arrive in service area. Let customers who are waiting in line know that they will be helped soon.
3. Enter complete customer information when opening repair order including e-mail addresses when available.
4. Write service order and enter Repair orders into computer. Communicate with service customers to accurately define truck problems or complaints.
5. If additional work is needed, explain the details to the customer, including the additional cost and time considerations.
6. Answer incoming customer phone calls promptly and politely.
7. Follow up with customer throughout repairs is critical.
8. Close repair orders daily to meet daily required labor goals.
9. Monitor open repair report daily to ensure all repairs are kept current.
10. Determine if Customer truck qualifies for Express Assessment when truck arrives and open repair order.
11. Remain current on service bulletins and recalls. File bulletins in proper manual.
12. Perform any other tasks or duties as requested.

Qualifications

ESSENTIAL QUALIFICATIONS FOR JOB:

A. Must have excellent reading skills and legible handwriting.

B. Must have efficient computer skills.

C. Must have excellent communication skills.

D. Must be capable of lifting up to 50 lbs.

E. Must have a valid driver’s license.