Senior Process Optimization Specialist, iQueue for Infusion Centers

United States1w ago

Key details

Salary: $95K–$130K/yr
Location: United States
Work style: Remote
Level: Senior
Job type: Full-time
Experience: 7–10 yrs
Function: Customer success & Support
Focus area: other
Visa sponsorship: No visa sponsorship
Posted: 1w ago

Skills

change managementcustomer successleanlean methodologymachine learningpmpprocess improvementprocess optimizationproject managementroot cause analysisstrategic planning

About the role

We are a growth stage company that creates software solutions combining lean principles, predictive and prescriptive analytics, and machine learning to transform hospital and infusion center operations. More than 190 health systems and over 1,200 hospitals and centers across 49 states rely on our award-winning products and expert change management services to increase patient access, decrease wait times, and reduce healthcare delivery costs. We have raised more than $300 million from top-tier investors such as Bain Capital, Insight Partners, and Goldman Sachs. We have been named among the top 100 AI companies in the world.

Please note that while this role is listed as available for remote, we are currently employing in the following states: AK, AZ, CA, CO, CT, DC, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MO, MT, NC, NH, NJ, NV, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI, WV. If your state is not listed, we may not be able to proceed with your application. We have offices in Santa Clara, CA and Charlotte, NC for employees who prefer to work regularly or occasionally from an office.

In this role, you will lead process optimization for the iQueue for Infusion Centers product. Partnering with infusion center customers and cross-functional teams, you will leverage insights from hundreds of centers to design scalable operational playbooks.

You will apply project management expertise to help infusion centers introduce Lean-based workflows on the iQueue platform, spearheading change management initiatives that drive seamless adoption and deliver high-impact, measurable results.

If you’re excited about enhancing healthcare delivery and making a difference, we’d love to have you on board!

WHAT YOU'LL DO

Partner with infusion center customers and ancillary departments (e.g., lab, pharmacy, radiology) to analyze clinical workflows and implement Lean-based operational practices in concert with the iQueue platform
Build and maintain trusted advisor relationships with key customer stakeholders and executive leadership across all organizational levels
Identify operational bottlenecks through on-site observation and customer data analysis, test hypotheses to establish remediation plans, and track customer performance against key efficiency metrics
Design scalable operational playbooks, tools, and training programs that establish best practices and define clear measures of success
Lead large-scale change management initiatives, proactively communicating project progress, risks, and mitigation strategies to stakeholders
Collaborate cross-functionally with Product, Customer Success, Engineering, Sales, and Marketing to drive product adoption, enhance user experience, and optimize infusion center operations
Continuously refine internal and customer-facing workflows to enhance organizational scalability and overall effectiveness
Travel up to 50% to customer sites

WHAT YOU'LL BRING

7+ years’ experience with a proven track record of operational excellence, encompassing analytical rigor, process optimization, strategic planning, and effective cross-functional leadership
5+ years’ experience in a client- or customer-facing role such as management consulting, project management, customer success, implementation, engineering, or process improvement
Bachelor’s degree (or equivalent years of related experience) in industrial/systems engineering (or other engineering disciplines), mathematics/statistics, or a related quantitative field. An advanced degree is strongly preferred
Excellent strategic thinking, organizational agility and project management skills
Lean expertise
Exceptional analytical, communication, and relationship-building skills, with demonstrated proficiency in root cause analysis and workflow mapping
Domain experience in healthcare operations or clinical environments strongly preferred
Ability to influence change within complex organizations by using data, problem solving and change management strategies
Proactive approach to resolving customer escalations with speed and urgency
Demonstrated success engaging with and presenting to executive leadership
Willingness to travel up to 50%

BONUS POINTS IF YOU HAVE

PMP certification
Lean certification
Experience working on healthcare products or within hospitals
Experience working with data or analytics products
Experience working on enterprise software products
A blog, article, or any published writing is a plus

WHAT YOU'LL GET

Intellectual and emotional satisfaction of solving tough operational problems in healthcare while improving patient access and saving lives!
Competitive compensation package that includes base salary, target bonus, and stock options
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs

Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

LeanTaaS is an equal opportunity employer committed to promoting an inclusive work environment free of discrimination and harassment. We value diversity, inclusion, and aim to provide a sense of belonging for everyone. All qualified applicants for employment will be considered without regard to race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. If you require assistance during the application process, please reach out to accommodations@leantaas.com. LeanTaaS will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

Please note: LeanTaaS is not accepting agency resumes at this time, and we are not responsible for any fees related to unsolicited resumes. Thank you.

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