Senior Manager, U.S./Canada Allowance Operations

Job Summary

Marriott International is seeking a Senior Manager, U.S./Canada Allowance Operations, to join Hot Shoppe Services International, Marriott’s enterprise procurement team

The Senior Manager reports to the Director, Allowance/GPO Reporting and leads the U.S./Canada allowance operating function. This role manages the Manager, U.S./Canada Allowance Administration and the Manager, Strategic Allowances Administration, and is accountable for team delivery, first-level financial and operational review, controls, issue management, and continuous improvement. The Senior Manager ensures the team consistently executes the strategies, processes, procedures, and review standards established. The role consolidates operating results, performs initial review of team outputs, and escalates significant financial, control, capacity, or business risks and non-standard decisions to the Director.

Education and Experiences

Required

• 4-year bachelor's degree from an accredited university in finance, accounting, business, supply chain, procurement, or a related field OR equivalent relevant experience

• 5 years of experience in finance operations, accounting, procurement operations, shared services, receivables, or a related field

• Experience managing complex operational processes with financial impact

• Experience with reconciliations, internal controls, financial data review, and cross-functional issue resolution

Preferred

• Experience leading individuals

• Experience with supplier allowances, rebates, billing, collections, accruals, or distribution processes

• Experience working with ERP, procurement, reporting, or workflow platforms and advanced Excel-based analysis

• Experience developing standard operating procedures, control documentation, and scalable operating processes

Core Work Activities

• Lead the U.S./Canada allowance operating function and maintain an integrated calendar across supplier activation, spend receipt, allowance processing, invoicing, collections, accrual support, distributions, and reconciliation.

• Review material allowance calculations, invoices, reconciliations, distribution support, accrual inputs, true-ups, aged receivables, and operational variances; ensure items are complete and supported before Director approval, as applicable.

• Oversee execution of the operating control environment established for the function, ensuring required controls, procedures, evidence review, documentation, and audit support are completed consistently across the team.

• Monitor portfolio performance and risk across spend completeness, processing status, invoice and collection activity, aged items, pending distributions, and unresolved exceptions; drive resolution and escalate material issues, as applicable

• Coordinate and consolidate operational inputs for forecasts and accruals, investigate unusual results, and prepare variance explanations and supporting reconciliations for Director review, as needed

• Coordinate cross-functional follow-up with Finance, Accounting, Reporting, Procurement, category teams, suppliers, and other stakeholders on operating issues;

• Implement and maintain workflows, team routines, documentation, and accountability measures based on processes, procedures, controls, and service expectations.

• Identify recurring operating issues and lead process and automation improvements within established controls and delegated authority, partnering with the Director on changes requiring broader alignment or approval.

• Prepare consolidated operating updates, highlighting execution status, financial and operational results, material variances, risks, resource needs, and items requiring Director review or decision.

• Manage, develop, and set priorities for direct report; establish workload plans, performance expectations, and backup coverage.