Senior Manager - NES Service Delivery.Network NG
Free account needed to apply or save. It takes a minute, and we'll bring you right back to this job.
Skills
About the role
- Responsible for the overall management of the Network Enterprise Services planning and service delivery units, providing focus and support required to the team, including Managed and Outsourced services providers to achieve agreed KPI's, SLA's, milestones and quality solutions.
- Provide focus and support for FBB and EB Sales team, enabling the achievement of set strategic objectives.
- Provide technical guidance to FBB and EB commercial team to leverage on technology evolution for nosiness results,
- Provide technical selling skills to assist the Enterprise Sales Team in attracting and retaining customers.
- Monitor the requirements for and implementation of Network Enterprise Services and providing 1st line technical support to the customer.
- Ensure timely planning, design, approval, and deployment of appropriate technology solutions for EB and FBB customers.
- Provide input to Network Division rollout strategy regarding capacity requirement for future path for growing FBB and EB Services related business.
- Coordinate the deployment of EB Services and FTTH infrastructure for MTNN Customers.
- Manage contract (Tenders, Evaluation, Contract Negotiation and Renewal) for outsourced services.
- Lead trials/evaluation of technical solutions and equipment in order to determine suitability for use on the network.
- Research new technology specialist solutions and keep abreast of market developments, identifying solution path and technologies to ensure new capabilities are available on the network for EB and FBB customers.
- Recommend tools (software, hardware) deemed necessary for procurement by the CTO.
- Interact very closely with the all other departments/contractors within and outside MTNN to ensure qualitative and timely Solution Designs and Delivery above KPI performance of Network Enterprise Services.
- First degree in Engineering
- Management Degree will be an advantage
- PMP certification would be an advantage
- Fluent in English and language of country preferable
- Minimum 3 years’ experience at managerial level in a similar capacity in a Telecommunications company
- Extensive project management experience
- Experience of new technology deployment in telecommunications environment.
- Good understanding of fixed and mobile network technologies (voice, data and internet), architecture.
- A sound understanding of the operation of MTNN Project Methodology and CAPEX Processes
- A sound understanding of managed services in an operations environment and management of contracted SLA’s
- A good knowledge of global best practices in purchasing and supply
- Very good knowledge of vendor management
- Experience in negotiations, project scoping and monitoring of operations projects and processes
We at MTN Nigeria Communications Plc (MTNN) are a purpose and value-led organization.
At MTN Nigeria, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.
Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be - it is in our DNA.
As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us!
Our commitments go beyond an organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers, and stakeholders with a vision to realise our shared goals.
We are delighted that you consider us your career partner to make a mark in the world. We wish you a rewarding career.
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Obsessions: How We Do It
The behaviors that keep our culture strong and safe.
1. Light It Up!
Always Do This:
🔹 Bring all your heart and all your smarts to us.
Never Do This:
❌ Never doubt your value here or let anyone else do it. And never do it to anyone yourself.
2. Raise Your Hand. Speak Your Mind.
Always Do This:
🔹 Respectfully but firmly challenge any threat to what we stand for.
Never Do This:
❌ Never hesitate to tell the truth as you see it, to whoever you have to tell. And never cause others to fear telling you.
3. Collaborate. Don’t Isolate.
Always Do This:
🔹 Share what you know and respect what others can teach you.
Never Do This:
❌ Never think that you are great unless you help make others great too.
4. Things Always Get Better Here.
Always Do This:
🔹 Take your own steps forward to improve and strengthen us.
Never Do This:
❌ Never believe or cause others to believe that "not now" means "not ever."
Do you want to be a part of a mission that delivers a bold new digital world to Nigeria and Nigerians?
Then, join MTN Nigeria!
Welcome to our Y’ello Family, where our people are our most critical competitive assets.
If you are passionate about working for a brand that believes in YOU, invests in YOU, and delivers the best value to those we serve, then THIS is the place.
Our Employee Value Proposition enables you to:
🟡 Work with meaning
🟡 Connect to develop
🟡 Thrive in positivity
🟡 Grow with purpose
Live inspired.
It’s a great place to work! Take that bold step and apply today!
*Eligible Females and People with Disabilities are encouraged to apply.
*MTN Nigeria Communications Plc (MTN) does not and will never ask for payment of any kind from applicants in all MTN’s recruitment processes and stages such as job application, CV review, interview, meeting, and final processing of applications.
*MTN is not liable for fraudulent publication of job offers in MTN’s name or for the fraudulent use of MTN’s name in any manner whatsoever.
For whistle blowing and reporting fraudulent recruitment activities, contact us via MTNN.ForensicServices@mtn.com
By applying for this job, I am confirming that I have completed the job application privacy notice on MTN Nigeria job site (https://www.mtn.ng/career/).