Senior Manager-Control Management

• Develop a deep understanding of Global Commercial Services products and all applicable laws, regulations and AXP policies
• Collaborate closely with the various stakeholders for the deliverables around automation (includes working with AET to develop and improve the automated prompts/algorithms)
• Partner and support key project deliverables to Automate Conduct & Compliance Risk monitoring in partnership with American Express Technology (AET), applying Natural Language Processing (NLP) and Gen AI (LLM)
• Build business level procedural documents to support the design of automated preventive, predictive, and detective controls - as well as their implementation
• Analyze data to produce actionable insights, enabling data-driven decisions
• Deliver periodic and ad hoc reporting against key business testing and monitoring to support management’s awareness and response to control improvements
• Serve as subject matter expert (SME) for Conduct and Compliance Risk Monitoring automation and for any reviews / audits related to Business Conduct Program.
• Manage the end-to-end Conduct and Compliance Risk Monitoring automation process which includes maintaining high standards of accuracy around monitoring with no compromise on controls, meeting SLA deliverables, regular calibrations with quality assurance team and ongoing training of testers including customised training based on identified needs
• Ensure compliance to Control Management, Model Risk Management Governance and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and automation
• Build a strong and effective team to support delivery. Identify and attract strong talent to the team, drive engagement and maintain high morale
• Build a culture of innovation and continuous improvement and collaboration in the team

• Extensive knowledge of operational risk concepts and programs, balanced with the ability to drive assessment of risks against effective controls and tests
• 8+ years of leadership experience in Control Management, Operations or Compliance related roles.
• Tenured People leader (in direct capacity)
• Robust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively
• Strong communication & collaboration skills combined with an ability to interact effectively with senior leaders and business partners
• Proven ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and rapid change.
• Should be self-motivated and able to thrive in an environment with ad hoc requests and shifts in direction. · Excellent project management, communication, and interpersonal skills
• Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards

• Bachelor’s degree in Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications in Risk Mgmt are advantageous
• Experience in at least one of the following:
  • Business Conduct Program,Monitoring activities and or Automation of Monitoring activities
  • Providing identification of operational risks throughout business processes and systems
  • Facilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are met
  • Overseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testing
  • Communicating and ensuring understanding and adherence to operational risk procedures and standards
  • Manage the operational risk exam management processes

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.