Senior Field Marketing Operations Manager

Field Marketing Senior Manager Operations

JOB SUMMARY: The Field Marketing Senior Manager Operations contributes to the success and strategic growth of the Field Marketing organization by supporting the daily operations including programs and processes that power CALA Field organization. The role focuses on enhancing efficiency and increasing effectiveness of the Field programs including the management of the Centers of Excellence to ensure superior levels of service and as a result, high levels of hotel satisfaction. Contributes to creation of processes and services that will allow the Field organization to deliver on their value proposition to drive incremental, profitable revenue to individual properties by leveraging cutting edge marketing technologies and trends.

CANDIDATE PROFILE

Education and Experience:

• 4-year degree from an accredited University in Business Administration/Hospitality Management, Marketing or related field required.
• MBA or similar advanced degree preferred
• +6 years of relevant professional experience in marketing or related function, demonstrating progressive career growth and pattern of exceptional performance.
• +5 years managerial experience demonstrating progressive career growth and pattern of exceptional performance.
• Prior experience in the field of marketing or marketing services support, digital marketing or travel industry experience preferred
• Strong project management abilities as well as business development experience
• Broad marketing & digital leadership experience in multiple environments preferred
• Must be fully proficient in written and spoken English and Spanish- required. Portuguese a plus.
• Leadership qualities are a must (self-starter)
• Must be a team player and collaborate well with multiple stakeholders
• Demonstrated ability to balance the interests and demands of multiple stakeholders
• Excellent interpersonal and presentations skills
• International working experience strongly preferred.

CORE WORK ACTIVITIES

The following are specific responsibilities and contributions critical to the successful performance of the position:

1. Build best-in-class Field capabilities and cultivating talent:

• Assist Director in establishing and monitoring scalable processes within the department that guarantee effectiveness and superior levels of service that translate into high levels of hotel satisfaction.
• Continue to evolve Field organization services by recommending enhancements that take into account stakeholder needs, market trends, key competitors and corporate direction to ensure Field Organization’s value proposition continues to meet the business targets of the hotels.
• Participates in recruiting, develops onboarding material, and develops training plans that maximizes productivity and helps us deliver superior service to hotels.

1. Drives Field systems:

• Leads the set up of Field budget planning tools and processes, hotel campaigns and billing system. Partners with Finance as needed.
• Ensures Field Deployment file base is up to date.
• Responsible for overall flow of invoices from MMs to finance to be paid in timely manner.

1. Reporting CALA Field Dashboards./ Analytics

• Helps Director define reporting dashboard iterations containing key marketing to determine overall performance of the marketing team and marketing programs. Presents recommendations on areas for improvement and optimization. Partners with the Analytics team to evolve our reporting in order to continue delivering insightful performance reporting and analytics.
• Contributes to global marketing planning by providing insights on marketing communications, promotions/strategic alliances, Marriott Bonvoy, and incentive marketing to the global marketing organization

1. Hotel Website & Marriott Systems Escalation

• Escalates hotel website and Marriott systems issues to the appropriate corporate teams.
• Develops strong relationships with key corporate contacts and partners to support effective and timely resolution.
• Ensures appropriate follow-up and communication with stakeholders through issue resolution

MANAGEMENT COMPETENCIES

Basic Competencies - Fundamental competencies required for accomplishing basic work activities.

• Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
• Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
• Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
• Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.
• Writing - Communicates effectively in writing as appropriate for the needs of the audience.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.  We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.