Senior Consultant, Transfer Agency (Registration)

About Northern Trust

As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions.

Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide.

With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.  

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.   

Working Model:

Hybrid

We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home.

The Role

The Transfer Agency Senior Consultant will be an individual contributor role providing operational oversight and governance across the department.

The department provides a third party fund administration service to numerous fund management companies covering the full range of shareholder servicing functions including dealing, registration, settlements, distributions, commissions and statements.

The successful candidate will be responsible for ensuring that Registration Transfer Agency activity is completed in accordance with agreed procedures, controls and client requirements. They will also coordinate cross-functional issues, support risk management and drive operational efficiencies through to resolution.

Principal Responsibilities

• Provide oversight of TA Registration operational activity, service delivery and key controls.
• Act as a senior escalation point for complex or non-standard operational matters.
• Ensure department procedures are maintained and updated through the appropriate change-control process.
• Identify process efficiencies within procedures, workflows and operational ownership.
• Review incidents, complaints and operational errors, supporting root-cause analysis and corrective or preventative actions.
• Support internal and external audits, quality-assurance reviews and control assessments.
• Oversee workflow, task routing and operational hand-offs across teams and locations.
• Ensure material risks, control issues and outstanding actions are appropriately documented and escalated.
• Provide TA subject-matter expertise to projects, change initiatives and governance forums.
• Prepare and deliver management updates on service issues, operational risks, incidents and remediation activity.
• Represent Registration team in oversight meetings.
• Challenge requests that fall outside documented procedures or established controls.
• Provides leadership and guidance, fostering an environment which encourages employee participation, teamwork, and communication and overall excellent Client / Investor Servicing.

Skills and Experience

• The ideal candidate will hold a degree in a relevant discipline, along with relevant financial services experience, with strong knowledge of Transfer Agency operations.
• Transfer Agency Industry and Regulatory knowledge strongly preferred
• Operational experience in a Transfer Agency role is preferred, but fund accounting, fund administration or banking experience will be considered.
• Previous experience with people management  (though this will be an individual contributor role) and change management skills desirable.
• Experience in operational oversight, risk management and control governance.
• Track record of building and maintaining strong relationships with ability to communicate confidently with senior internal and external stakeholders.
• Experience managing complex operational issues, incidents, complaints and escalations.
• Ability to interpret procedures and make clear, evidence-based operational decisions.
• Effective written and verbal reasoning and numeric skills required.
• Good keyboard skills and ability to learn systems used within the business required.
• Strong analytical, investigative and problem-solving skills, with ability to work on own initiative.
• Strong organisational skills, with the ability to manage competing priorities and deadlines.
• Ability to identify and implement process and control improvements.
• Self-motivated and able to work independently while coordinating activity across multiple teams.
• Flexible approach to work.

Work Authorization

Applicants must have the right to work in Ireland at the time of application and for the duration of employment.

Please note that Northern Trust is unable to provide employment permit sponsorship for this role. This includes Critical Skills Employment Permits, General Employment Permits, Intra-Company Transfer Employment Permits, Stamp 1G permissions, and other employment permits under Irish immigration frameworks.

Working with Us

As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve.

Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities.

Reasonable Accommodation

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com, or alternatively you can discuss your individual requirements with the recruiter you are working with.