Senior Administrator - Customer Care

As a Senior Administrator - Customer Care you will be responsible for completing administrative daily tasks for assigned large and/or complex location in accordance with established levels of service, productivity, and quality, while servicing our customer at the most economical cost.

Responsibilities:

• Performs daily required administrative functions in accordance to written process maps.
• Interacts with and supports Sales and Sales Management including updating and generating reports, reconciling daily transactions, researching cost and margin discrepancies, and assisting in providing customer service.
• Performs timely and accurate completion of branch audit and compliance steps per established guidelines.
• Maintains high level of organization of tasks between assigned branches and manages assigned issues through research and resolution.
• Works with management to continually look at opportunities for further process improvement in the location.
• Documents and submits individual task KPI data used for process improvement.
• Assists Customer Care Manager in development and training of employees.
• Researches tax and freight charges and inventory cost discrepancies, including average and standard costs, and runs credit memo when appropriate.
• Works with Financial Services and Accounts Payable to research and resolve invoice and cost discrepancies and clear claims.
• Adds new customers into WESNET and PACT and runs WESNET user branch security reports.
• Performs basic accounting duties such as light accounts receivables and payables and invoice approval preparation.
• Completes various branch reports such as tax reports and wesnet security reports.

Qualifications:

• High School Degree or Equivalent required; Associates’ Degree (U.S.)/College Diploma (Canada) preferred
• Administrative experience
• Ability to multi-task
• Strong verbal and written communication skills
• Strong computer skills, including in Microsoft Office
• Ability to work in a team environment
• Attention to detail
• Knowledge of WESCO policies, systems and procedure concerning purchasing, inventory, quality and administration preferred, including experience working in WESNET
• Ability to travel 0-25% of time

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This amount is what we reasonably believe we will pay for the position; however, offer amounts may vary based on factors such as geographic location, relevant education, experience, qualifications, skills, shift, or any collective bargaining agreements. For eligible positions, compensation may include participation in a bonus or sales incentive plan, subject to the terms and conditions of the applicable plan documents. For certain sales roles, Wesco also offers a commission structure that provides additional compensation based on sales results, as defined by the applicable commission plan.