Senior Account Manager - Start Hearing

Starkey is hiring in Eden Prairie, MN! Join a high-impact leadership team where you'll drive account growth, strengthen customer partnerships, and help win new business. Lead a results-driven team, oversee key customer accounts from implementation through ongoing success, and deliver the exceptional service and support that sets Starkey apart.

Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better.

Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible.

We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.

Watch this video to see more of what sets Starkey apart.

https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6

JOB SUMMARY DESCRIPTION

This position is responsible for managing all activities related to account management and sales. This role will work with existing accounts to reach revenue potentials. They will also work with the business development team to win new business and help with implementation of new accounts. This role is responsible for fulfilling requirements contractual requirements as it relates to hearing aids, testing and services. Accomplish results by developing, supervising a high performance, results-driven team. Deliver the highest level of satisfaction and service that our customers expect and deserve.

JOB RESPONSIBILITIES

• Account Management: General operations of commercial business to achieve revenues targets.
  • Prioritize book of business to focus on key account to drive majority of revenues for Starkey
  • Include strategies for all payer business including discount, workers comp, funded and direct to consumer
  • Ensure measurement of KPI’s to achieve targets
  • Develop marketing and communication strategies with key accounts to ensure we are bringing hearing health care awareness to the market
  • Conduct quarterly business review with the account to ensure they understand the value we are delivering to their members
  • Process any marketing fee and revenue share according to contractual requirements
  • Participate in any audits to ensure that we are meeting payers expectations
  • Internal stakeholder to support additional teams to maintain and improve processes
  • Ensure pricing, products, call center and claims are supporting the payers experience with Starkey
  • Cultivate a “team-over-self” culture to make it easier for people inside and outside the organization to do business with third party payer division, achieve timely business process turnaround times, encourage organic knowledge-sharing and producing overall organizational performance that meets or exceeds KPI targets.
  • Change our operational culture to one that is proactive rather than reactive. Remaining ahead of external changes, driving internal change and ensuring that the roadmap to AHB’s strategic targets are clear and easy to follow.
  • Support the business unit in production planning, ensuring the business unit is adequately resourced.
• Business Development and Implementation: Assist in Business Development to drive new sales
  • Deliver key value proposition to ensure they understand the “Starkey difference”
  • Review operational and contractual terms to ensure we can deliver for the payer and their members
  • Create and communicate a pipeline of sales
  • Research and development of payers in market. Assist in creating a sales plan
• Supervise 1-3 employees
• Other duties/responsibilities as assigned

JOB REQUIREMENTS

Minimum Education, Certification and Experience Requirements

• Education
  • Bachelor’s degree in business, operations or related.
  • Master’s degree or MBA preferred
• Experience
  • 7-10 years of progressively more complex roles in health care, health insurance or medical device industry

Knowledge / Technical Requirements

• Knowledge of health care industry trends
• Knowledge of claims and credentialing systems

Competencies, Skills & Abilities

• Effective leadership skills required
• Excellent communication and presentation skills required
• Team Building skills required
• Ability to use initiative required
• Excellent planning and problem solving skills required
• Ability to understand technical information is required.
• Ability to understand and communicate technical information to a variety of disciplines
• Excellent organizational skills
• Ability to adapt with an ever-changing marketplace
• Ability to work well with people required including in person and by telephone.

Salary and Other Compensation:

The annual salary for this position is between $86,240 - $136,500 / year. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is eligible for a bonus based upon performance results. There is no guarantee of payout.

The following benefits for this position, subject to applicable eligibility requirements, include medical, dental and vision insurance, 401(k) retirement plan with company match, company-paid life and short-term disability insurance, long-term disability insurance, employee assistance plan, hearing aid benefits, Paid Time Off, paid holidays, paid floating holidays, paid volunteer service day, paid paternity and maternity leave and tuition reimbursement.

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