Segment Fleet Service Manager - Energy

Job Overview:

The Segment Fleet Service Manager owns how service writing gets done across the Energy segment. This role standardizes service writer work so every shop and field operation opens, tracks and closes work orders the same way. The goal is equipment that is ready when operations needs it, with accurate repair data behind every decision.

The role supports Fleet Services Managers, Field Fleet Services Managers, and the operations of the Energy business units: Primoris Renewable Energy, Primoris Pipeline, Primoris Energy Services, Rockford Corporation, Primoris Heavy Civil, Miller Springs Materials and ARB Industrial.

Key responsibilities:

Service Writer Oversight

• Oversee the service writers across the Energy segment, in shops and in the field
• Set daily, weekly and monthly expectations for service writer output and accuracy
• Train new service writers and coach existing ones on systems, standards and customer service
• Partner with Fleet Services Managers on hiring, performance reviews and staffing for service writer roles

Standardization Across the Enterprise

• Build one standard workflow so every service writer performs identical tasks, the same way, at every location
• Create and maintain standard work instructions, checklists and templates for work order entry, labor coding, parts requests and closeout
• Audit service writer work regularly for consistency and data quality; correct gaps quickly
• Coordinate with the Fleet – Enterprise team so Energy practices align with company-wide standards

Policy and Procedure Improvement

• Review current fleet service policies and procedures; recommend and write improvements
• Roll out approved changes with training, communication and follow-up
• Identify bottlenecks in the repair process and drive fixes that reduce downtime and cost
• Support the Segment Parts Coordinator and the Sr Service Manager, PM Compliance so parts and PM work connect cleanly to work orders

Work Order Support for Fleet Managers

• Assist Fleet Services Managers and Field Fleet Services Managers with opening and closing work orders
• Make sure work orders are opened and closed in a timely manner across the segment
• Make sure parts are properly added to work orders so repair costs are complete and accurate
• Make sure preventive maintenance reports are properly addressed and assigned for action
• Track repair status across the segment and keep it current, accurate and visible
• Follow up on open, aging and stalled work orders until they are resolved and closed
• Report repair status, backlog, turnaround time and work order accuracy to the Director of Fleet Services and operations leaders

Safety and Culture

• Model and enforce Primoris safety standards in every shop and field location
• Treat operations as the customer: equipment ready when needed, with every dollar spent like it's our own

Qualifications:

Required

• 5+ years in heavy equipment or fleet service, including 2+ years as a service writer, service advisor or service coordinator
• 2+ years leading or training others
• Strong working knowledge of work order and fleet maintenance systems
• Proficiency with Microsoft Excel, Outlook and Teams
• High school diploma or equivalent

Preferred

• Experience in construction, pipeline, renewables, power or heavy civil
• Experience standardizing processes across multiple locations
• Associate's or bachelor's degree in business, fleet management or a related field

Skills

• Process-minded and detail-oriented; holds a high standard for data accuracy
• Clear communicator with mechanics, managers and operations leaders
• Builds trust and gets results without direct authority
• Comfortable writing procedures and teaching them

Working Conditions:

• Office and shop environment, with regular visits to field locations
• Travel up to 25% across Energy segment facilities and job sites
• Valid driver's license required; CDL not required

Company Overview:

Primoris Services Corporation is a premier specialty contractor providing critical infrastructure services to the utility, energy, and renewables markets throughout the United States and Canada. Built on a foundation of trust, we deliver a range of engineering, construction, and maintenance services that power, connect, and enhance society. On projects spanning utility-scale solar, renewables, power delivery, communications, and transportation infrastructure, we offer unmatched value to our clients, a safe and entrepreneurial culture to our employees, and innovation and excellence to our communities. To learn more, visit www.prim.com and follow us on social media at @PrimorisServicesCorporation.

Benefits:

• Competitive compensation, paid weekly.

• Best-in-class medical, dental, vision, and LTD/STD coverage.

• 401(k) with company match, vested on day one.

• Employee Stock Purchase Plan [ESPP].

• Pet coverage for your furry friends.

• Legal assistance coverage.

• Award-winning safety programs.

EEO Statement

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Agency Statement

We are not accepting resumes from Third Party Recruiting Firms for this position. If you are an Agency or Search firm representative, contact the Primoris Talent Acquisition Manager directly for consideration. Primoris or its subsidiaries will not be responsible for any fees arising from the use of resumes and online response forms through this source. In addition, Primoris or its subsidiaries will not be responsible for any fees on unsolicited resumes that are submitted to any member of the Staffing or Operations team. Primoris has established an approved vendor program for this service and will only consider accepting submissions from those approved firms. For consideration in becoming an approved vendor, contact HR.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.