RevOps & Systems Specialist

Accountabilities:

You will support the day-to-day effectiveness of revenue operations by administering key systems, resolving requests, coordinating user access, and building scalable processes. Your work will help ensure that sales teams and internal stakeholders can rely on accurate information, efficient workflows, and well-maintained technology.

Request Management & Operational Support

Serve as the first point of contact for RevOps requests, assessing priorities and managing incoming operational needs.

Resolve straightforward requests independently and translate more complex issues into clearly defined tasks with appropriate follow-up.

Provide day-to-day technical and operational support to sales teams and internal stakeholders.

Onboarding & Offboarding

Manage client and employee onboarding and offboarding processes from start to finish.

Coordinate account creation, system access, permissions, tools, communication channels, and reporting configurations.

Ensure smooth transitions and consistent access management throughout the employee and client lifecycle.

Systems Administration

Administer CRM platforms, sales engagement tools, and productivity applications, including user accounts, permissions, fields, and pipelines.

Configure and audit CRM environments for new clients, ensuring systems are structured and aligned with operational requirements.

Maintain the reliability and organization of the company's go-to-market technology stack.

Automation & Workflow Optimization

Build, maintain, and improve no-code automations, workflows, and notifications using tools such as Zapier, Make, and HubSpot workflows.

Identify repetitive manual processes and implement practical solutions to improve efficiency and consistency.

Use AI tools to accelerate operational work while validating the logic, accuracy, and reliability of their outputs.

Reporting & Data Management

Maintain dashboards and reports used by sales teams and leadership.

Support the accuracy, consistency, and accessibility of operational and commercial reporting.

Email Infrastructure & IT Support

Manage domains, DNS records, email authentication, mailboxes, and email deliverability.

Support email infrastructure configurations, including SPF, DKIM, and DMARC.

Handle day-to-day IT support requests and user access management.

Documentation & Continuous Improvement

Create and maintain clear, up-to-date documentation covering systems, workflows, and operational procedures.

Ensure that new processes and automations are properly documented and adopted by the teams using them.

Requirements:

The ideal candidate is organized, technically comfortable, and proactive, with hands-on experience supporting revenue or sales operations through CRM administration, automation, and systems management. You should be able to manage multiple requests efficiently, communicate clearly in English, and take ownership of operational tasks from start to finish.

At least 2 years of proven experience in Revenue Operations, Sales Operations, Marketing Operations, or a systems or IT administration role supporting sales teams.

Professional bilingual English proficiency, both written and spoken. The interview process is conducted in English.

Hands-on CRM administration experience, particularly with HubSpot and Salesforce.

Experience building and maintaining no-code automations using tools such as Zapier, Make, or HubSpot workflows.

Advanced Google Sheets and/or Microsoft Excel skills.

Working knowledge of email infrastructure, including domains, DNS records, SPF, DKIM, DMARC, and mailbox configuration.

Strong organizational and time-management skills, with the ability to handle multiple requests and priorities without losing track of details.

Clear written communication skills and a consistent approach to documenting processes and completed work.

Based in Latin America, with sufficient availability to collaborate during US business hours.

A proactive, ownership-oriented mindset and the ability to work independently while collaborating effectively with different teams.

Nice to Have:

Experience with Outreach.io, Salesloft, or other sales engagement platforms.

Knowledge of email deliverability, inbox management, and email warm-up practices.

Experience administering Google Workspace or Microsoft 365.

Familiarity with data enrichment platforms such as Clay.

Basic SQL knowledge or experience with Google Apps Script.

Regular use of AI tools such as Claude or ChatGPT to automate workflows and improve productivity.

Benefits:

Competitive compensation package, including salary, commission, and performance-based bonuses paid in USD.

Performance-based salary increases.

Quarterly Presidents Club rewards, including trips to destinations such as Las Vegas, Mexico, and Costa Rica for employees who achieve revenue targets.

Fully remote-first working environment, with the flexibility to work from a location of your choice.

Coworking space expenses covered.

Necessary work equipment provided.

Open vacation policy, allowing employees to take time off while maintaining their performance goals.

Unlimited professional development budget, covering 100% of eligible books, courses, conferences, and other learning opportunities.

Health reimbursement.

Fitness stipend.

Opportunities for professional growth and development within a collaborative, international team.

A culture built around ownership, accountability, customer success, continuous improvement, and results.