Remote Scheduler - (Philippines Based role)

Description

Job Summary:

If you are great at solving puzzles (or playing Tetris) and enjoy a different challenge every day, this is the role for you!

We are a caregiving agency in California that provides caregivers to help aging seniors in their homes. The seniors count on us to find the right caregiver (personality, skills, temperament, etc.) to help them.

You must enjoy talking on the phone, be personable, patient, and able to work with urgency without being stressed.

If you have held roles in project coordination, logistics scheduling, or an events coordinator, and enjoyed them, then the duties of this job are similar.

The ideal candidate has great phone etiquette, a professional demeanor, ability to establish rapport with clients and caregivers with different education and cultural backgrounds. An outgoing personality, empathy, organization skills, strong time management and prioritization skills are all crucial for effectively coordinating schedules and ensuring seamless care for our clients and fulfilling assignments for our caregivers.

The daily challenges of the job involve finding the right caregiver to match with the days, times, needs, location and personality of the client.

Job Duties:

• Communicate daily with caregivers, clients, families, and other parties to coordinate and schedule shifts
• Staff and manage schedules to achieve 95% fill rate and to care needs of clients
• Engage directly with clients and caregivers to resolve problems
• Answer service inquiry calls and schedule consultations OR start services for care
• Cultivate positive relationships with caregivers (so they will accept work you offer them)
• Maintain compliance with all legal and company requirements

Shifts:

• 40 hours/week: Monday-Friday 8:00 AM - 5:00 PM PST
• 1 On-Call day per week. (Be available to answer calls for inquiries and last minute call-offs after business hours)
• Participate in daily stand-up calls and weekly staff meeting

Pay:

• $6/hour
• $25/day for On-Call shift
• Payday: Every Wednesday PST (for hours worked the week prior)
• Pay via: PayPal

Benefits Package:

• 13th Month Bonus (prorated based on when you start with us)
• Quarterly bonuses for achieving team goals
• 10 paid time off days
• 6 paid holidays of your choice
• Medical/SSS stipend
• Bi-yearly Tech perks - earn laptops, monitors, other upgrades in tech devices

Requirements

• 1 year BPO experience: customer service, workforce, sales, etc.
• 1-year scheduling or staffing experience (trucking/logistics, event planning, etc.)
• Bachelor’s degree preferred, not required
• Able to take initiative, prioritize to complete all open shifts
• Act decisively and maintain discretion
• Comfortable working with a team and also independently with minimal direction
• Exceptional communication skills
• Working knowledge of Google Workspace and Slack
• Good written and verbal communication skills (Minimal or no accented English)
• Headset
• Backup computer
• Backup power supply
• Internet speed of at least 100 MBPS
• Work Pacific Standard Time zone