Regional Manager

Description

Date posted: April 17, 2024

Pay: From $85,000.00 per year

Job description:

Reports to: Area Vice President

Supervises: Property Manager

FLSA: Exempt, salaried

Purpose: The District Manager will oversee and provide excellent leadership skills, attention-to-detail, ability to problem-solve quickly and efficiently. In addition, the District Manager will also provide hands-on support to a portfolio of 3 to 5 apartment communities in their Dallas market. You must be able to balance supervision of multiple sites and diverse personnel, have fiscal oversight including maximization and expense control for each property, and the ability to analyze and optimize each property operational strategies to best meet CAF’s goals. This position is responsible for coaching, training, creating accountability for performance metrics, adhering to policies and practices, and driving business results. The position will be based in Dallas with local travel 60% of the time.

Experience: Experience in the multi-family industry is required. Prior experience as a District Manager is required. Experience with computers (Word and Excel), Internet, and other relevant applications are required. A high school diploma or equivalent is required. A college degree is a plus. Additionally, proven experience in the following is required:

1. Ability to interact well with owners, investors, co-workers, supervisors, guests, vendors, contractors and the public in a professional and pleasant manner.

2. Above average organizational and verbal skills.

3. Ability to market the property.

4. Ability to accurately perform intermediate mathematical functions.

5. Strong customer service skills.

Essential Job Functions:

1. Regular property visits to ensure highest levels of curb appeal, office and maintenance operations, and competitive market positioning.

2. Implement CAF Top 5

a. Stand up and walk to greet ANYONE who walks through the door.

b. Keep a “work order follow-up” binder and call work orders DAILY to be sure they have truly been completed.

c. The Property Manager will call EVERY new move-in within 24 hours to see how the move was and if they are satisfied.

d. Leave a handwritten “Welcome Home” card with the property logo, and a water in the refrigerator.

e. Once a month, send birthday tags to the doors of every apartment celebrating a birthday that month.

3. Oversee day to day property operations and monitor revenue and expenditure.

4. Regularly evaluates market conditions and property comparable. Monitors lease renewal dates and lease renewal programs. Assesses effectiveness of property marketing strategies and counsels on changes as necessary.

5. Maintains company information in the corporate database and accounting/leasing software including reporting, company documents, company contracts, educational materials, personnel documentation, property documentation, etc.

6. Reviews all required reporting from on-site teams. Required reporting includes, but not limited to, leasing activity, occupancy/availability, delinquency, budget variance, review of maintenance work orders, make-readies, productivity, turn-over, etc.

7. Oversees monthly and quarterly assessments and forecasts of organization’s financial performance against budget, financial and operational goals. Oversees short and long-term managerial goals.

8. Assists in the preparation of the annual operating budgets and will manage the portfolio within the approved budgeted parameters.

9. Reviews company contracts annually and leads vendor contract negotiations to present to ownership for final approval.

10. Conducts weekly site visits inspecting community common areas, apartment units, grounds/curb appeal, office and model appearance, etc. on a regular basis. Offers direction for corrective action and/or project maintenance. Reports and addresses liability issues immediately. Makes recommendations to ownership regarding improvements to the overall operation of the communities.

11. Monitors team’s performance. Conducts performance evaluations, performance counseling and terminations. Recommends position changes and promotions. Schedules and interviews manager candidates. Monitors and conduct on- going training of on-site teams.

12. Resolves escalated resident complaints and concerns. Monitors resident related complaints that are being handled by managers.

13. Presents ideas, suggestions, improvements and/or concerns in company policies, procedures, practices, operations/operational systems, etc. Implements any approved company policies, procedure, changes in practices, etc. and ensures compliance is met by all team members in support of the organization’s mission.

Physical Requirements:

1. Will need to be on feet (33% to 100%).

2. Will need to perform the following physical activities (50% to 100%).

Example:

bend/stoop/squat/kneel

Perform routine office duties such as filing into high and low cabinets; copier and printer maintenance; picking up debris other items on property.

climb stairs

Inspect and show property by accessing upper floor apartments and interior apartments with multiple levels.

push or pull and standing and walking

Open doors and cabinets; inspect and show property.

reach above shoulders

Store supplies, inspect property.

grasp/grip/turning and finger dexterity

Typing, writing, operate office equipment, unlocking doors, handling packages and supplies.

3. Lifting/carrying (supplies, resident packages, files, etc.)

Over 50 lbs.

Rare need (less than 1%)

Between 10 – 25 lbs.

Occasional need (1% to 33%)

Less than 10 lbs.

Frequent need (33% to 100%)

NOTE: Lifting and carrying of weights exceeding 50 lbs. is often accomplished with assistance from one or more persons. Examples of heaviest items lifted include cases of paper, heavy resident packages and cases of soda/water. Wear Personal Protective Gear such as provided back brace, when necessary.

Vision Requirements:

1. Constant need (50% to100%) to read and review reports, view computer screen, complete forms, and enter data.

2. Constant need ((50% to 100%) to see things clearly beyond arm’s reach.

3. Frequent need (33% to 50%) to see small detail.

Speaking, Hearing and Written Requirements:

1. Constant need (50% to 100%) to receive instructions from residential management, communicate via telephone and in person with staff, residents, vendors, etc., for the purpose of receiving information and or direction.

2. Constant need (50% to 100%) to communicate either in writing or typing to residents, staff, vendors, corporate and prospects.

Driving Requirements:

1. Constant need (50% to 100%) to utilize personal transportation to drive between property locations, make deposits, and view/inspect other apartment communities, etc.

2. Occasional need (1% to 33%) to respond to after hour emergencies.

3. Must maintain valid driver’s license and car registration and maintain proper automobile insurance if driving a vehicle for business purposes.

4. Must maintain valid driver’s license if driving a golf cart at the property.

Working Environment:

1. Constantly indoors (50% to 100%).

2. Frequently outdoors (33% to 50%) during all weather conditions to inspect the property.

3. Occasional exposure to paint fumes, solvents adhesives, etc. (1% to 33%). Example – apartment immediately during or after turnover. Employee must wear Personal Protective Equipment, when necessary.

4. Rare occasions to view the property in awkward areas or positions. Example – climbing over a small wall to view the roof or a/c units.

5. Rare occasions work under stressful and adverse conditions. Example – open and maintain office during or after a fire, hurricane or other disaster.

Computer Skills

1. Must possess excellent computer skills with advanced knowledge of Word, Excel, Outlook, and Social Media sites.

2. Familiar with and have worked on industry standard programs such as Entrata, or other such programs.

Job Type: Full-time

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Property management: 10 years (Required)

Ability to Relocate:

• Dallas, TX: Relocate before starting work (Required)

Work Location: In person

Salary Description

$100,000-$120,000 a year