Regional Director, Operations

Overview

We are seeking talented, passionate individuals to join our team and help our patients live happier and healthier lives…in their homes.

The Director, Operations provides strategic and operational leadership for the organization’s home care services. This role provides oversight and direction to branch leadership and is accountable for operational performance, service quality, financial results, regulatory compliance, workforce effectiveness, and growth.

The Director, Operations partners with executive leadership, branch leaders, clinical teams, and other functional departments to drive consistent execution of operational strategies, identify opportunities for improvement, and deliver high-quality, patient-centered care. This role serves as a key leader in developing scalable processes, strengthening branch performance, and supporting the organization’s overall growth objectives.

What We Offer*:

We know that, to be the best place for our patients, we must be the best place to work for our employees. We offer thefollowing to our employees:

• Be part of a unique healthcare company where we can help those in our communities who need our help themost• Flexible hours/work-life balance• Competitive pay• Paid on a weekly basis• Medical/dental/vision/life insurance• Paid holidays/PTO/401(k) match• Career growth opportunities• Great and collaborative work environment

Responsibilities

What You Will Do:

Operational Leadership

• Provide leadership and oversight for the day-to-day operations of assigned home care branches and service areas.

• Lead, coach, and hold branch leaders accountable for operational, financial, clinical, service, and workforce performance.

• Establish and monitor operational goals, performance metrics, and action plans to improve results.

• Standardize processes and workflows across branches to improve efficiency, consistency, service quality, and scalability.

• Identify operational barriers and implement solutions that improve client service, employee effectiveness, and overall performance.

• Partner with other service lines and support functions to ensure effective coordination and execution of organizational initiatives.

Financial & Business Performance

• Manage branch budgets and financial performance in partnership with Finance and operational leadership.

• Monitor revenue, labor costs, productivity, staffing levels, utilization, and other key performance indicators.

• Identify opportunities to improve profitability, control costs, and optimize operational resources.

• Analyze performance trends and develop corrective action plans when branches or service areas are not meeting established goals.

Strategic Planning & Growth

• Partner with the Vice President, Operations and executive leadership to develop and execute strategic plans for market growth and service expansion.

• Identify opportunities to expand services, strengthen market presence, and improve client access.

• Monitor industry, competitor, regulatory, and market trends and recommend strategies to address emerging opportunities and challenges.

• Evaluate and implement technology, systems, and other tools that improve operational efficiency, communication, and client experience.

• Support organizational growth initiatives, including new market development and mergers and acquisitions as assigned.

People Leadership

• Build a high-performing culture focused on accountability, collaboration, service excellence, and employee engagement.

• Recruit, onboard, develop, coach, and evaluate assigned leaders and staff.

• Partner with Human Resources on talent acquisition, employee relations, performance management, retention, workforce planning, and leadership development.

• Establish clear performance expectations and provide ongoing coaching and feedback to direct reports.

• Identify staffing and leadership needs and develop strategies to support workforce stability and growth.

Quality, Compliance & Risk Management

• Ensure operations comply with applicable federal, state, and local laws, regulations, payer requirements, and organizational policies.

• Partner with Clinical, Compliance, Quality, and other functional leaders to maintain high standards of care and operational compliance.

• Monitor quality indicators, client outcomes, service delivery, and regulatory requirements and implement corrective actions as needed.

• Ensure appropriate policies, procedures, controls, and processes are implemented and consistently followed.

• Support regulatory surveys, audits, investigations, and corrective action plans as required.

Client & Community Relations

• Promote a culture of exceptional customer service and patient-centered care.

• Monitor client and family satisfaction and ensure concerns are addressed promptly and appropriately.

• Build and maintain relationships with clients, families, healthcare providers, referral sources, community organizations, and other key stakeholders.

• Represent the organization at community events, industry functions, and other external forums as appropriate.

• Partner with marketing, community relations, and other teams to strengthen referral relationships and market presence.

Leadership & Collaboration

• Partner effectively with Finance, Human Resources, Clinical, Compliance, Revenue Cycle, Marketing, and other departments to achieve organizational objectives.

• Communicate operational priorities, performance results, and emerging issues to the Vice President, Operations and executive leadership.

• Promote accountability, continuous improvement, and effective communication across the organization.

• Perform other duties and responsibilities as assigned.

Qualifications

Qualifications:

• Bachelor’s degree in Healthcare Administration, Business Administration, Nursing, or a related field required; master’s degree preferred.

• Five or more years of progressive healthcare operations or management experience, with demonstrated leadership responsibility.

• Experience managing multi-site, multi-branch, or geographically dispersed healthcare operations preferred.

• Previous home care, home health, personal care, hospice, or other post-acute healthcare experience strongly preferred.

• Demonstrated experience managing budgets, financial performance, operational metrics, and performance improvement initiatives.

• Experience leading and developing managers and other operational staff.

• Working knowledge of applicable home care regulations, reimbursement and billing practices, quality standards, and industry trends.

*Eligibility for certain benefits may depend on employment status

CareRing Health is an equal opportunity employer committed to providing equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, age, national origin, disability, genetic information, veteran status, or any other classification protected by applicable law.