Regional Account Director
Key details
- Location
- Panama City, Panama
- Work style
- Onsite
- Level
- Lead / Staff+
- Function
- Sales & Solutions
- Focus area
- other
- Posted
- 23h ago
Skills
About the role
Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences.
As a part of The Brandtech Group, we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results.
Role: Regional Account Director
Location: Panama City, Panama
About the role:
The Regional Account Director is fully accountable for the end-to-end health, performance, and client experience of their assigned region within a global client account. Operating as the senior client service leader in region, the Regional Account Director owns regional client relationships, service delivery performance, scope integrity, commercial inputs, and team leadership. The LAM region is experiencing fast growth and transformation, and the Regional Account Director is responsible for driving evolution and innovation in our model to service that need. Reporting into the Global Business Director, the Regional Account Director forms part of the global account leadership team and is expected to operate with strategic maturity, commercial accountability, and leadership gravitas. The Regional Account Director assumes full regional ownership and is accountable for resolving issues locally wherever possible before escalation.
What you will be doing:
Regional Client Leadership and strategy
- Act as the senior client partner for the region.
- Own the regional client relationship end-to-end.
- Shape and influence client engagement in region to align with global strategy.
- Identify growth opportunities and convert them into approved scope expansions.
- Ensure all regional engagements align with global servicing agreements.
- Lead resolution of regional escalations before global escalation, in partnership with the regional resource, creative and delivery leads
- Act as escalation filter to the Global Business Director.
- Champion regional client success stories and account impact.
- Drive innovation and transformation of the model in market to meet client needs.
Commercial Ownership and Scope Discipline
- Own monitoring of regional scope, identifying risks or changes early.
- Lead recommendations and implementation of scope optimisation, in collaboration with global.
- Lead development and approval of regional change orders.
- Maintain discipline around scope integrity and profitability.
- Provide accurate regional inputs into:
- Annual budget planning
- Forecasting
- Scope reviews
- Proactively flag commercial risks to GBD and Ops Director.
- Ensure strong partnership with the Global Operations Director, Resource and Delivery to protect profitability.
Regional Reporting and Narrative Ownership</
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