Quote-to-Cash Manager

POS-34011

Manager, Global Shared Services Quote-To-Cash

Please note: applications must be submitted in English.

HubSpot’s Quote-to-Cash team is a key operational team within the Finance organization that plays a critical role in supporting customers and internal HubSpot teams throughout the purchase, billing, and payment processes. HubSpot’s Finance organization runs the quote-to-cash and accounts payable processes that support customers and internal teams. We’re building a global shared services model.

We’re looking for our next exceptional people manager with a passion for developing others, building effective teams across sites, and helping us uphold and surpass our commitments to the customers we serve. If you have experience leading or coaching teams, a desire to help others, and a passion for driving a high-quality customer experience, this may be the right opportunity for you.

As a Manager, Global Shared Services QTC, you will lead daily operations, standardize processes, and build our shared services model across Bulgaria, India & Colombia, ensuring high-quality service delivery across centralized back-office functions. You will work closely with Quote to Cash and Accounts Payable leadership to build a team of specialists and coordinators who help our customers grow better and manage their inquiries, accounts receivable, accounts payable, cash, and all functions tied to the revenue management cycle. 

We are actively hiring for our new Sofia office. Expectation will be to attend the office at least 3 days per week.

In this role, you’ll be responsible for:

• Managing the day-to-day QTC and AP operations for our scaled customer segment which will include reviewing AR aging reports, identifying high-risk accounts and ensuring timely collection, and overseeing invoice and payment processing
• Managing adherence to our customer facing and internal SLA’s across QTC and AP for scaled team and outsourcing function
• Reviewing core KPIs and using data to drive core business decisions 
• Leading, coaching and developing team leads, specialists, and coordinators across sites with minimal supervision and able to manage through ambiguity
• Developing AR and AP policies, collection strategies, forecasts, and long-term improvements across the order-to-cash and AP lifecycle 
• Partnering with Finance Strategy & Operations team to develop team roadmaps, create project plans, meet project deadlines, and ensure successful roll out of process changes
• Collaborate cross-functionally with stakeholders to drive results and potential to absorb other operational processes from the business
• Understanding HubSpot’s mission and core priorities, helping HubSpot processes scale and reduce customer friction in a compliant way, with strong controls across sites, while building our shared services operating model 
• Coordinating with recruiting and internal teams to recruit, hire, and train new team members as the model grows
• Willing to understand other viewpoints, and seeing your role in its larger context, tolerant with people and processes

We are looking for people who:

• Are fluent in English. 
• Have excellent communication and interpersonal skills
• Have experience with managing complex teams/ multiple functions/ shared services across AR, billing, collections, cash application & AP in a global setup
• Adapt quickly to the fast-paced environment of a high-growth SaaS business
• Have experience collaborating cross-functionally with stakeholders to drive results
• Have advanced Excel and data visualization software experience (Looker, Tableau, etc.) and Google Suite tools (Sheets, Slides, Docs)
• Comfortable working with, learning and incorporating AI technology to improve operational efficiency
• Have experience building KPI’s/ metrics and supporting the analysis of data to drive streamlining of processes
• Ability to work and achieve results in a fast paced environment with minimal supervision, helping the team to make better decisions and avoid setbacks
• Willing to understand other viewpoints, and seeing your role in its larger context, tolerant with people and processes
• Gives and seeks out feedback regularly. Seek to learn and grow continuously, ability to influence change and others without formal authority 
• Willingness to roll-up your sleeves when work needs to get done
• Self-driven, self-starter, goal oriented, can work independently to identify process improvements and execute
• Strong oral and written skills and the ability to communicate
• Ability to work well with others, including as part of cross-functional teams and locations
• Uses good judgement and fosters DI&B in a team by building an inclusive team environment and meetings. Ensures everyone has an opportunity to share in the way they feel most comfortable. Ability to collaborate with global, cross-functional teams.