Quality & Patient Safety Manager

Salary Details

The salary range for this position is CAD $55.27/Hr. - CAD $79.45/Hr.

Job Summary

Come work as a Quality & Patient Safety Manager with Vancouver Coastal Health (VCH)!

Reporting to the Regional Director for Quality & Patient Safety (QPS), in accordance with the Mission, Vision and Values and strategic direction of Vancouver Coastal Health, the (QPS) Manager is responsible for providing leadership and direction to the QPS Team in meeting Vancouver Coastal Health’s commitment to an exemplary patient, family, staff, physician and volunteer experience across the continuum of care. The QPS Manager plays a key leadership role in the development of a structure that supports quality and patient safety at the point of care and at a system level. The Manager provides leadership in the development, implementation and continuous improvement of quality and patient safety across Vancouver Coastal Health.

As a Quality & Patient Safety Manager with Vancouver Coastal Health you will:

• Be responsible for supporting and informing the strategic planning, development, implementation, evaluation and continuous improvement of the program, and quality & patient safety initiatives.
• Support the QPS Leadership team to embed quality & patient safety with Operations at the point of care.
• Participate in the development of goals and objectives, priorities and direction for Quality & Patient Safety and promote a culture of quality and safety.
• Collaborate with leaders within VCH and from other BC Health Regions, the Ministry of Health, and other external partners, to achieve quality & patient safety goals.

This work is framed within VCH’s commitments to our pillars of Indigenous Cultural Safety, Anti-Racism, Equity, Diversity and Inclusion, and Planetary Health.

Qualifications

Education & Experience

• A level of education, training and experience equivalent to a Bachelor's degree in a related discipline, and seven (7) to ten (10) years' recent related experience in a complex health care environment including progressive quality, experience, project management and leadership experience.

Knowledge & Abilities

• Strong leader, with the demonstrated ability to approach issues with client and solution focused methods, finding creative and proactive ways to improve service.
• Demonstrated ability to build strong, positive relationships and effectively work with various partners in a consultative and collaborative manner.
• Ability to perform effectively in a complex, changing environment and lead and support change.
• Ability to orient self strategically to the future by continually scanning the environment for ideas, leading practices, and emerging trends that will shape the system.
• Strong leadership skills including the ability to develop individuals and teams, and foster a motivating and respectful environment where individual competencies can thrive.
• Demonstrated ability to communicate effectively both verbally and in writing.
• Develops and maintains strong relationships with key internal and external partners to promote and enhance services provided with sensitivity to diversity and indigenous lens
• Practices the recognition, inclusion and support of all types and aspects of diversity at all stages of engagement, with an understanding of the issues faced by people from equity-deserving groups
• Demonstrated analytical, systems and critical thinking and problem-solving skills.
• Demonstrated ability to plan, organize and prioritize work within tight timelines.
• Conflict resolution and negotiation skills.
• Physical ability to perform the duties of the position.

Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process. Why Join Vancouver Coastal Health (VCH):VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan• Grow your career with employer-paid training and leadership development opportunities• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families• Award-winning recognition programs to honour staff, medical staff and volunteers• Access to exclusive discount offers and deals for VCH staff At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.Vancouver Coastal Health is proud to be recognized as one of Canada’s Top 100 Employers, BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2026.Only short-listed applicants will be contacted for this posting. ***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the https://my.vch.ca/working-here/job-postings site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***Thank you for your interest in Vancouver Coastal Health.