QA Engineer

Duties / Responsibilities:

1. Hands-On Testing & Quality Validation
   • Execute functional, regression, integration, user acceptance, exploratory, smoke, and sanity testing across web, mobile, API, and telecommunications platforms.
   • Validate IPTV, VoIP, broadband, internet, network-based services, and customer-facing applications.
   • Perform end-to-end testing across mobile applications, web portals, backend systems, cloud services, and connected devices.
   • Test features on real iOS and Android devices and validate customer workflows across multiple environments.
   • Validate system performance, UI/UX behavior, accessibility, reliability, error handling, and cross-device compatibility.
   • Investigate complex defects using logs, API traces, system monitoring tools, and database queries to identify root causes.
2. Test Planning & Defect Management
   • Design, develop, and maintain comprehensive test plans, test cases, test suites, and testing documentation.
   • Create meaningful test scenarios based on business requirements, technical specifications, and user stories.
   • Document defects with clear reproduction steps, evidence, logs, screenshots, and impact assessments.
   • Partner with Product, Development, and Operations teams to prioritize defects and verify resolutions.
   • Maintain test execution records, release sign-off documentation, and quality metrics.
3. API, Data & Backend Validation
   • Validate REST APIs for functionality, authentication, schema compliance, and error handling.
   • Utilize Postman, API testing tools, and related technologies to verify service behavior.
   • Write SQL queries to validate data integrity, business rules, and backend processing.
   • Verify integrations between applications, cloud services, and telecommunications platforms.
4. Automation & Continuous Improvement
   • Design and develop automated test cases and scalable test suites with maintainability and efficiency in mind.
   • Contribute to automation frameworks utilizing technologies such as Selenium, Appium, Playwright, Pytest, or similar tools.
   • Support CI/CD testing processes and automated regression strategies.
   • Leverage QA metrics, KPIs, and testing analytics to improve quality processes, tools, and best practices.
   • Evaluate emerging testing technologies, including AI-assisted testing solutions, where appropriate.
5. Agile Team Collaboration
   • Participate in Agile ceremonies including sprint planning, daily standups, backlog refinement, demos, and retrospectives.
   • Act as an advocate for quality throughout the software development lifecycle.
   • Provide testing expertise and mentorship to team members where appropriate.
   • Produce daily status updates, sprint-level reporting, and quality metrics.
   • Support production deployments through release validation and post-deployment verification activities.
   • Perform other duties as assigned

Minimum Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• 4+ years of software quality assurance experience with hands-on web, mobile, API, or systems testing.
• Experience testing software applications on real devices and across multiple environments.
• Strong experience with API testing tools such as Postman and REST-based services.
• Working knowledge of SQL for data validation and troubleshooting.
• Experience using Jira, TestRail, or similar test management and defect tracking platforms.
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI, or similar platforms.
• Understanding of Git source control and pull-request workflows.
• Experience testing telecommunications, broadband, IPTV, VoIP, or network-based services is highly preferred.

Preferred Qualifications:

• Experience building or maintaining automated tests using Python, Pytest, Playwright, Selenium, Appium, or similar frameworks.
• Experience with AWS or other cloud environments.
• Experience with API performance and load testing tools such as JMeter or Locust.
• Experience testing IoT, smart-home, Wi-Fi, Bluetooth, or connected-device ecosystems.
• ISTQB Foundation or Test Automation Certification.
• Exposure to AI-assisted testing tools and automation technologies

Benefits:
We truly appreciate and value all our employees and show our appreciation by offering a wide range of benefits, including:

• Comprehensive Healthcare/Dental/Vision Plans
• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays (including your Birthday!)
• Paid Volunteer Time
• Paid Parental Leave
• Hotwire Service Discounts – for employees who live on a property serviced by Hotwire. Discounted service offerings are provided for high-speed internet, video service, phone, and security service
• Employee Referral Bonuses
• Exclusive Entertainment Discounts/Perks

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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