Program Manager (IT) - Service Now

ADC Management Solutions seeks an experienced Project Manager to support a local government client in Washington, DC. This position will lead projects involving ServiceNow, budget planning and monitoring, dashboard development, and category management.

The Project Manager will work with agency leadership, business stakeholders, technical teams, and vendors to define requirements, coordinate implementation, monitor performance, and deliver projects within approved scope, schedule, and budget. The ideal candidate combines strong project management skills with practical experience using ServiceNow to improve workflows, reporting, and operational visibility.

Key Responsibilities

Project Management and ServiceNow

• Manage projects from initiation through planning, execution, implementation, and closeout.
• Develop and maintain project plans, schedules, milestones, resource requirements, and deliverables.
• Coordinate ServiceNow implementations, enhancements, and workflow improvements with business and technical teams.
• Translate operational needs into documented business requirements and acceptance criteria.
• Manage project risks, issues, dependencies, and change requests; escalate matters requiring leadership decisions.
• Coordinate testing, user acceptance, training, documentation, and transition to ongoing operations.
• Facilitate project meetings and provide clear status reports to agency leadership.

Budget Planning and Oversight

• Develop and monitor project budgets, spending plans, forecasts, and cost estimates.
• Track expenditures, commitments, and available funding against approved budgets.
• Analyze budget variances and recommend corrective actions.
• Review vendor invoices and project costs for alignment with approved scope and deliverables.
• Maintain financial tracking tools and prepare budget reports for management review.

Dashboards and Performance Reporting

• Define key performance indicators and reporting requirements with agency stakeholders.
• Develop, maintain, and improve ServiceNow dashboards and reports in coordination with technical resources.
• Present project status, budget performance, workload, service delivery, and operational trends through clear dashboards.
• Validate reporting data and resolve discrepancies with appropriate data owners.
• Use performance insights to identify bottlenecks, support decisions, and recommend process improvements.

Category Management

• Support category management activities involving related goods, services, vendors, and spending.
• Analyze spending patterns, business demand, supplier performance, and opportunities for consolidation or standardization.
• Develop and maintain category plans, performance measures, and supporting documentation.
• Coordinate with procurement, finance, and program teams to align category strategies with agency priorities.
• Track savings opportunities, cost avoidance, service improvements, and vendor performance.

Qualifications

Required Qualifications

• Bachelor’s degree in business administration, information technology, project management, public administration, or a related field; an equivalent combination of education and relevant experience may be considered.
• Demonstrated experience managing projects involving ServiceNow implementations, enhancements, or operational workflows.
• Experience developing and managing budgets, forecasts, expenditure tracking, and financial reports.
• Experience developing or managing dashboards, performance metrics, and management reporting.
• Experience with category management, spend analysis, procurement planning, or supplier performance management.
• Strong understanding of project planning, risk management, change control, and stakeholder coordination.
• Ability to translate business needs into actionable requirements and measurable deliverables.
• Strong analytical, organizational, presentation, and written communication skills.
• Ability to work in person at the client’s Washington, DC location.

Preferred Qualifications

• Experience supporting local government or other public-sector organizations.
• Project Management Professional (PMP) certification or a comparable credential.
• Relevant ServiceNow certification.
• Experience with ServiceNow reporting, dashboards, and applicable project, financial, procurement, or service management capabilities.
• Familiarity with government budgeting, procurement processes, and vendor oversight.
• Experience using Agile, Waterfall, or hybrid project delivery methods.