Professional Services Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Professional Services Engineer based in Brazil.

We are looking for a detail-oriented Professional Services Engineer to support technical implementations, platform configurations, and client migrations for businesses across North America. In this role, you will manage end-to-end client deployments, ensuring that platforms, websites, and product configurations are accurately set up according to specific business requirements. You will work closely with engineering stakeholders and client-facing teams to deliver smooth implementations, troubleshoot technical issues, and maintain high-quality deployment standards. You will also contribute to technical documentation and knowledge resources that improve onboarding and operational consistency. This is an opportunity to gain hands-on experience with diverse technology environments while working remotely with international teams in a collaborative, fast-paced setting.

Accountabilities:

As a Professional Services Engineer, you will take ownership of technical implementation activities, package migrations, and platform configurations, ensuring that client solutions are deployed accurately and efficiently. You will collaborate with internal stakeholders and North American clients to coordinate implementation activities, resolve technical challenges, and maintain clear documentation throughout the delivery process.

Client Package Management & Migration:

Review existing client packages and identify equivalent offerings within updated product structures.

Execute package transitions while ensuring that all relevant features, services, and configurations are properly maintained.

Validate migrated packages to ensure consistency with client requirements and business specifications.

Client Deployments & Implementation:

Configure, set up, and launch new client accounts, platforms, and websites based on specific business requirements.

Execute end-to-end deployment activities, following item-chain management specifications and established implementation procedures.

Coordinate implementation milestones to ensure timely and successful client onboarding.

Platform Configuration & Quality Assurance:

Perform product setup, package updates, account configurations, and validation activities.

Review technical configurations to ensure accuracy and alignment with client expectations.

Identify discrepancies, troubleshoot implementation issues, and implement appropriate solutions.

Ensure all deployment activities comply with established quality standards and technical requirements.

Technical Documentation & Knowledge Management:

Create and maintain technical specifications, deployment workflows, and integration runbooks.

Document package migration procedures and client onboarding guidelines.

Develop clear knowledge resources that support consistent implementation practices and facilitate knowledge sharing.

Cross-Functional Collaboration:

Coordinate with internal teams, engineering stakeholders, and client-facing professionals throughout implementation projects.

Communicate deployment progress, technical requirements, and potential challenges to relevant stakeholders.

Support timely issue resolution and ensure smooth coordination across project activities.

Requirements:

The ideal candidate is a technically curious and proactive professional with foundational experience in software implementation, application support, or systems configuration. You should have a solid understanding of web technologies, databases, and basic infrastructure concepts, combined with strong problem-solving abilities and excellent English communication skills. You must be comfortable managing multiple implementation tasks independently while collaborating directly with international clients and engineering teams.

At least 1 year of practical experience in software implementation, technical application support, systems configuration, or a related technical operations role.

Working knowledge of fundamental web technologies, including HTML, CSS, and JavaScript.

Understanding of relational databases, particularly MySQL and SQL queries.

Familiarity with essential internet protocols and technologies, including HTTP/HTTPS, REST, FTP, and DNS.

Basic hands-on experience with server configuration, virtual machines (VMs), and secure VPN connections.

Familiarity with Agile and Scrum methodologies, ticketing systems such as Jira, and collaborative engineering workflows.

Strong organizational skills and attention to detail, particularly when handling deployments, package migrations, and platform configurations.

Ability to manage multiple ongoing tasks and priorities while maintaining accuracy and meeting deadlines.

Structured problem-solving skills and a proactive approach to identifying and resolving technical issues.

Strong sense of accountability, ownership, and willingness to take initiative.

Fluent English proficiency, both written and spoken, with the ability to communicate confidently and clearly.

Ability to collaborate directly with North American clients and engineering teams, including working across US East Coast and West Coast time zones.

Current residence in Latin America, as this is a LATAM-only remote opportunity.

Benefits:

100% remote working arrangement for candidates based in Latin America.

Contractor engagement with competitive compensation in USD.

Two-month project engagement, with a target start date of January 4.

Holidays off and paid time off.

Health insurance assistance program.

Opportunity to collaborate with high-growth US-based companies.

Exposure to modern technologies, diverse technical environments, and complex implementation projects.

Access to agentic AI tools and training opportunities.

Professional development resources, including Coursera Enterprise and specialized technical practice labs.

Structured career development through an L1-L7 Career Framework.

High-touch onboarding, transparent leadership communication, and a collaborative team culture.

Opportunities for continued project assignments and long-term professional growth.