Product Specialist (Campus Hiring, Batch of 2027)

About Us:
Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines. 

Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.

Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.

Our Global Impact:

• 400+ Million members connected through our platform.
• 100+ Global Brands trust us to drive loyalty and brand devotion.
• 3-Time Winner of “Best Technology Innovation in Loyalty”.
• Global recognitions for Excellence in Loyalty Management under numerous categories.
• Recognised as a ‘Strong performer’ in The Forrester WaveTM Loyalty Platforms, Q4 2025.

Explore more about us at www.lji.io

About the Role:
The Product Specialist role combines Business Consulting and Product Expertise, offering a unique opportunity to understand enterprise client needs, recommend effective product solutions, and drive successful implementations that deliver meaningful business impact.

As a Product Specialist in Customer Delivery team, you will partner with renowned and diverse multinational companies/brands to help them succeed in providing unique and innovative Loyalty Management solutions to their customers.

Key Responsibilities:

• Conduct in-depth client discovery sessions, analyzing requirements, identifying pain points, and defining key performance indicators (KPIs).
• Develop comprehensive business cases and market feasibility analyses.
• Provide expert guidance on customer loyalty strategies, recommending tailored solutions to address specific business challenges.
• Oversee the implementation of loyalty programs using GRAVTY®, ensuring seamless integration into clients' existing systems.
• Design, deliver, and maintain training programs for client users.
• Manage project documentation and ensure compliance with agreed-upon service level agreements (SLAs).
• Collaborate with the product management team to drive innovation and deliver transformative product features.
• Develop high-impact product marketing collaterals, including white papers and presentations.
• Contribute to go-to-market strategies, ensuring product alignment with market trends and customer needs.

An Ideal Candidate :
An exceptional individual who thrives in a fast-paced, dynamic environment and possesses:

• An MBA degree in Marketing/Operations/Strategy/GeneralManagement, complemented by a bachelor's degree in Engineering (CS/IT preferred).
• Pre-MBA work experience in the IT industry will be an added advantage.
• Strong interpersonal and relationship-building skills, with a customer-centric mindset. Exposure to customer success or account management, preferably in B2B SaaS, will be an added advantage.
• Excellent written and verbal communication, storytelling, and presentation skills, with the ability to convey ideas clearly, persuasively, and confidently.
• Strong analytical thinking, research abilities, and a solution-oriented mindset to understand business challenges and develop practical, customer-centric solutions.
• Strong interpersonal, organizational, and relationship-building skills, with a focus on teamwork, stakeholder engagement, and customer satisfaction.
• Ability to manage multiple priorities, take ownership of responsibilities, and thrive in a fast-paced, cross-functional, and dynamic environment.
• Good business acumen, attention to detail, and proficiency in Microsoft PowerPoint, Excel, and other business tools, with a passion for technology, innovation, and delivering business value.

Why Join us ?
At LJI, you’ll have the opportunity to work at the intersection of business and technology, engage with global enterprise customers, and contribute to solutions that transform customer loyalty and engagement. If you enjoy solving business problems, presenting ideas, and exploring how technology can address real-world business challenges, this role offers an excellent foundation for your career.