Product and Proposition Manager

Job Description

Purpose of the role

To manage and develop existing and new products and/or services; and where applicable, ownership of related customer and colleague journeys, develops the product strategy, drive change through Barclays execution teams, make key decisions in the product lifecycle and own associated outcomes for customers, colleagues and the bank, achieved through appropriate service level agreements, regulatory compliance, risk management and controls. 

Accountabilities

• Development of customer level strategies & solutions that are tailored to customers’ needs.
• Subject Matter Expert in the applicable Product/Proposition team and be able to confidently guide and advise stakeholders at all levels in the Bank on the application of existing and new products/propositions and related customer and colleague journeys.
• Development of product propositions, and/or service strategy, define the priorities for delivering the outcomes needed to deliver the strategy and lead execution of the priorities.
• Development of different commercial and business models through a strong understanding of the financial drivers of the P&L for the relevant segment/ proposition/ journey.
• Evaluation of the technical feasibility, legal compliance, and potential risks associated with the development and launch of the new product.
• Monitoring of market trends and analysis feedback from internal employees and target customers through prototypes, user testing sessions, and beta programs to identify areas for improvement to refine the product / process before launch.
• Management of comprehensive launch plans and technical deployments for products that establish rollout timelines, marketing strategies, training initiatives and communication channels to promote the launch new products effectively.
• Monitoring of key metrics such as adoption rates, usage patterns, customer satisfaction (including complaints), and revenue generation to assess the product's performance against set goals.

Assistant Vice President Expectations

• To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/ business divisions.
• Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes
• If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
• OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/ or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes.
• Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues.
• Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda.
• Take ownership for managing risk and strengthening controls in relation to the work done.
• Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
• Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy.
• Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practises (in other areas, teams, companies, etc).to solve problems creatively and effectively.
• Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience.
• Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Are you an experienced product professional who is passionate about turning customer insight into compelling propositions? As an AVP Product and Proposition Manager, you’ll shape product and proposition strategy, identify opportunities for innovation and guide delivery from concept to launch and beyond, using customer, market, data and commercial insight to create sustainable value.

To be successful in the role, you must have experience with:

• Building and scaling products, propositions or strategic initiatives from the ground up, ideally within scale-up or high-growth environments, taking ideas from concept and customer need through to launch, optimisation and ongoing improvement.
• Understanding the scale-up and SME ecosystem, using customer insight, economic data, market research and sector intelligence to identify emerging trends, geographical hotspots, growth opportunities and the evolving needs of founders and high-growth businesses.
• Building and mobilising place-based and sector-led ecosystems, developing effective partnerships with universities, corporates, investors, government bodies and other strategic partners, including managing contracts, suppliers, onboarding and consortium arrangements.
• Translating strategy into effective digital delivery, combining strong business analysis and requirements management with experience supporting propositions through design, development, user acceptance testing and implementation, working closely with technology teams and third-party suppliers. This should include an understanding of how AI enablement can enhance SME propositions, customer experiences and ways of working.
• Leading complex delivery in large, fast-moving organisations, coordinating multiple stakeholders and interconnected activities against demanding milestones, influencing senior stakeholders including at MD level, and bringing a founder mindset to ambiguous challenges through strong judgement, ownership and pace.

Other highly valued experience:

• Previous or current strategy consulting experience, ideally within a Big Four or comparable consultancy, with exposure to large-scale transformation, proposition development, or growth strategy.
• Relevant professional qualifications, certifications or development aligned to strategy, product, proposition, transformation or digital delivery.

We will nurture your talent through the FutureXcelerator, a two-year accelerated development opportunity for high-potential, future-focused individuals with a passion for technology, data and innovation. Alongside performing in the role, you’ll be given time to gain broad exposure to how a large financial services organisation operates, building the commercial, strategic and customer-led thinking to make a meaningful impact, a breadth of experience and a strong internal network.

You may be assessed on key critical skills such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.

This role is based in London. Barclays operates a hybrid working model, with office attendance on agreed anchor days in line with the team you join.