Procurement and Rooms Manager

About Us

Quint is the industry-leading provider of Official Ticket and Hospitality packages to many of the world’s most prominent sports and entertainment events. Our innovative programs enable those properties to expand fan experiences and corporate client entertainment opportunities in a way that reflects the quality and prestige of those brands.

The Role & Ideal Candidate
Quint is looking for a Rooms Division & Procurement Manager to join our growing events team. The role will be responsible for supporting our inventory management team and maintaining relationships with internal and external stakeholders to successfully execute and fulfill overall event objectives. Must be able to manage multiple events seamlessly and simultaneously from beginning to end. Detail oriented, forward thinking, fun, friendly, driven and thrive working in a fast-paced and collaborative environment.

Responsibilities:

Client Relations

• Manage relationships between Quint clients and/or potential clients and Hotel Partners as well as other internal departments.
• Identify client needs and provide exceptional customer service. (knowledge, empathy, active listening, customer focus.)
• Serve as manager and main point of contact for client programs and/or events managed by Quint to help exceed client expectations.
• Patience, Explain Next Steps, Sincerity, Follow Up (if needed).
• Support Quint - Rooms Division team managing client programs and/or events.

Hotel Sourcing and Contracting

• Research destinations to identify hotel options for maximum value and effectiveness
• Develop and distribute hotel RFP’s as needed for assigned event portfolio
• Review proposals and prepare hotel pricing report for internal event stakeholders
• Negotiate hotel contracts with a focus on maximizing savings and minimizing liabilities
• Work with hotel partners to prepare and present approved contracts for processing
• Build transparent and trusting relationships with our hotel partners to maximize value through the contract and execution process
• Ensure that we have procured the hotels and the rooms we need for the events.
• Collect data and feedback before, during, and post event to help secure the right blocks for the event the following year.

Rooms/Event Management

• Understand budget and financial objectives of each program and provide direction on best channels available to increase revenue and margin
• Capture and manage clients’/events’ sub-blocks (vendors, artists, production teams, sponsors, etc.) which could include but not limited to pre-blocking, rooming list management, and invoicing each sub-block within our contracted hotel blocks.
• Work with clients’ internal departments (operations, sponsorship, artist relations, team leads, production groups, vendors, etc.) to confirm event requirements are addressed and met, and to ensure seamless implementation of each event for the client.
• Create and implement an event project checklist for all events responsible for future events and attend event-related meetings with current clients.
• Rooming list management includes: Reviewing cut off dates and collecting rooming lists from clients. Ensuring accuracy of ARN & Hotel booking systems (confirmation #, check in/check out dates, rates).
• Hotel rooms inventory management to ensure enough rooms have been contracted with the hotel for client and attendee needs.
• Manage attrition blocks, financial liabilities, and risk for both Quint and the client.
• Post event reconciliation and reporting with hotel and clients.
• Work closely with client and internal Quint team to ensure all contractual terms with client are followed including but not limited to payment timelines and marketing requirements.
• Assist with the overall management of all sales activities, budgeting, and invoicing with responsibility for overall revenue targets and net income targets budgeted.

 

Qualifications:

• Ability to effectively present information to clients, Hotels and Company staff.
• Polished and articulate with strong interpersonal skills.
• Proficient in Google applications, MS Word, Excel, and event management programs and CRM such as ARN, ZOHO, Trello and SalesForce.
• Ability to make timely and sound decisions affecting client’s, attendee, or hotel’s.
• Possess excellent organizational skills with the ability to problem solve, prioritize, and work independently in a fast-paced unpredictable event environment with multiple clients/events at one time.
• Adhere to all Quint policies including, but not limited to event management/process