Personal Banker-Inbound_BRANCH BANKING_0466_8671_1089419
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Skills
cash managementcross-sellingkyc
About the role
PB – Inbound JD
Key Responsibilities:
- Process cash deposits, withdrawals, check cashing, and fund transfers.
- Handle demand drafts (DD), mail transfers (MC), and vault/teller box custody.
- Balance cash drawers and reconcile daily tallies with zero error.
- Identify counterfeit currency and adhere to strict security/KYC guidelines.
- Spot basic customer needs and refer clients to branch representatives
- Manage cash and non-cash transactions efficiently and accurately.
- Handle customer requests related to cash withdrawals, deposits, demand drafts, and cheque processing.
- Provide general banking information and resolve customer queries promptly.
- Maintain high standards of speed and accuracy in all transactional processes.
- Identify and promote cross-selling opportunities for other banking products and services.
- Ensure a positive and professional customer experience to foster loyalty and referrals.