Performance Specialist - Post Acute & Community Partnerships

Position Summary:

The Post-Acute Network Performance Specialist is responsible for facility-level performance engagement and operational partnership across Luminis Health’s post-acute network.

This role serves as the hospital-designated performance liaison to Skilled Nursing Facilities (SNFs) and, as phased, Inpatient Rehabilitation Facilities (IRFs), Long-Term Acute Care Hospitals (LTACHs), and other post-acute partners.

The Specialist supports execution of the enterprise post-acute strategy by conducting structured performance reviews, identifying operational barriers impacting throughput and readmissions, and facilitating resolution pathways in coordination with internal and external stakeholders.

This position operates at the partner-performance level and does not perform inpatient discharge planning, placement decisions, or care management workflows.

Essential Job Duties:

• Conduct Facility-Level Performance Reviews 
  Lead recurring structured performance discussions with assigned post-acute partners to review throughput, readmissions, referral patterns, and operational reliability metrics.

• Monitor Partner Performance Trends 
  Analyze facility-specific data to identify emerging patterns related to acceptance timeliness, cycle time variability, readmission trends, and escalation frequency.

• Support Barrier Identification and Resolution 
  Identify recurring operational or clinical barriers impacting patient transitions and coordinate structured resolution plans in collaboration with partner leadership and internal stakeholders.

• Facilitate Escalation Communication 
  Serve as the first-line external liaison for performance-related concerns, ensuring timely documentation, communication, and follow-up of identified issues.

• Promote Throughput Reliability 
  Work with post-acute partners to improve referral responsiveness, documentation alignment, authorization readiness, and discharge progression reliability.

• Support Preferred Network Performance Standards 
  Reinforce established performance expectations and tiering criteria through routine engagement and performance transparency.

• Strengthen Clinical Alignment Conversations 
  Collaborate with facility clinical leadership to review readmission diagnoses, high-impact DRG trends, and transition breakdowns that may impact system performance.

• Maintain Structured Performance Documentation 
  Track meeting outcomes, barrier logs, corrective actions, and performance improvement initiatives in accordance with departmental governance standards.

• Provide Intelligence to Manager and Director